The app used to return the truck is a big pain and very buggy.
Blake H
Storage on Geneva
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lindon, UT 84042
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Customer Reviews
- 4.0 Average Customer Rating
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There was an issue with the app so we could not get the truck at our scheduled time and I had to speak to 5 different people on the phone to find out that the truck wasn't ready for mobile pickup so I would have to wait 45 minutes until the location opened. Once the location opened the person who helped me grabbed the keys from the lockbox so it was ready for mobile pickup I assume there was just a disconnect because of the app issues. Not having the truck at 8 AM when we went to pick it up pushed back the whole schedule for the day. The location itself was not an issue it was the app.
Paris BTerrible, I never received my prepaid blankets or dolly. Did finally get a refund after calling multiple times. This location claims I returned the U-Haul at just between 1/4 abd 1/2 tank which is true, but they claim I used half a tank, I drove 30 miles total and was charged an extra 40 dollars for gas. I returned the truck with more gas than when I received it. I have time stamped pics to prove it.
Ashley MI picked up the truck before opening so I had to use the app to get the key. It was dark. The app asked if it was clean. I said yes. But when it was light out I saw it was not clean. And when I got in the cab the floor was pretty dirty. The truck was also very old with almost 200k miles on it. The whole thing constantly shook and creaked and for about a minute I lost power steering. Honestly not a good experience over all. You should probably sell that truck and get it out of your fleet.
DEVIN TExcelet
Yulimar R