Employee was dismissive and distracted at pickup.Yves P.
Moving Truck Rental in London, ON at Take 5 Oil Change
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in London, ON N5X0E3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Attendant told me to fill up the truck and that I would be reimbursed if the gas level was over what i had picked it up with, upon its return.. That was completely untrue. Congratulations Uhaul you scored a quarter of a tank of gas. store didnt have an appliance dolly as per my contract. I had to incur extra time and mileage to go to another store to get one.as i rented a truck to move a refrigerator.William T.
The online checkin was impossible. It took an hour as the website could not â€œfind our locationâ€David B.
Your app is a joke!!!george K.
They charged me with equipments and services that I didn't use.Anderson G.
We were kept waiting for over one hour for counter checkout, the person said he was too busy and that we would have to wait He was Very Very RUDE. Called 1-8800-GO-U-HAUL which answer after waiting for 45 minutes but unable to help the same person was also rude to your staff.Graham B.
Great service!Kimberly K.
I also had to get a tow hitch from the U-Haul on Clarke road. The were unaccessable by phone. I drove to the location to confirm my pickup. They then took 2.5 hours to get me going. I wasn't provided updates through the process. It was unacceptableArizona P.
The crew cabin was maintained well but lacked a bit of cleaning in coffee holders and stuffNavaid F.
Service could be better if there were some km that we're not charged.liliana P.
Very Happy with the self-check in/out. Very easy and user friendly. I was totally impressed with the level of detail, but most importantly the convenience. Would certainly recommend and use again.Andres C.
Bad customer service I was waiting there so get my truck and guy were doing an oil change after waiting for 20 min I walk in he was like 5 min Tht nah a gud serviceMANPREETSINGH R.
I rent a truck and picked on 3:00 pm, after 6 hours, I returned it on 9:00 pm, when the store was closed, so I dropped the key into the â€˜key drop' box. On the next day 1 pm, I received the email receipt from UHAUL, I was told I had been changed for TWO DAYS rental because my return time is the next day 1 pm!! I sent a email to UHAUL, but 5 days passed, I did not received any reply, I still waiting and waiting and waiting.......Qian C.
No washer fluid, not explained drop off process only simply put keys in box,I asked about covid cleaning and received a snarky answer.Sven F.
The blankets I ordered were not there. The customer service guy was really rude! He kept asking for my drivers license when I was not the driver. Kept asking where the driver was and I told him he would be here soon. He walked away from us and did not say thank you for dealing with us. HE JUST WALJED AWAY AND STARTED TO SERVE ANOTHER CUSTOMER. WE WERE NOT AWARE HE EVEN FINISHED WITH US. WE JUST STOOD THERE FOR A COUPLE OF MINUTES UNAWARE OUR TRANSACTION WAS COMPLETED. He had no personality! Not a very nice person or customer oriented.Jonathan James W.
Was overcharged for insurance I declined multiple times (as clearly shown on the booking online). When I questioned the location about the charge they agreed with me that it was incorrect, but that I had to can the general UHaul phone number. Spent well over an hour on hold before I spoke with anyone on the general line, and then when the UHaul rep phoned the location to confirm the billing mistake they apparently lied and said I requested it in person - I did not. I was never asked about insurance in person. Problem still has not been resolved.Landon Y.
please do not go to this locaiton! you will save not only your money but also your life, just don't go. I have rented a truck from this location going one way to toronto. First, the back truck is frozen, ask them for help, young guys said just kick on the truck( shocking), and the guy forget to put the dolley into the truck before I pick up the truck. Then the battery is dead, so they have to come over and jump start the truck, I was worried about this then been told the Truck has been inspected by U-haul specialist the day before delivery, it must be someone left the light on and killed the battery. If it ever dead again, I should call U-haul instead talking to them. after the Truck started, the engine light came up, now i'm really worried. the young guy told me nothing will happen just drive. If it broken, just call U-haul and they will come fix it. this truck had 3 dead battery during my trip and the service light came up force me to to drive at max 40km/hr to drop off location and it's shaking the shit out of my life. Luis is a good guy to talk to, at least he cared about relationship , others I dont know.Jinyang D.
Ripped me off by assigning coverage after it was declined repeatedly. U Haul customer service has acknowledged the mistake but has yet to refund. Very upsetting.Patrick S.
it took a long time to sign up....also I cannot access the online receipt in order to take a copy for my recordsleonard T.
You charged me for two extra days becuase i returned it where i got it and not in another city where the order said., I would drop off there becuase i would be 30 minutes away from my vehicle. Currently in a dispute with Uhaul head office about this.Mark H.
Pick up easy. Very convenient. I would of liked a choice of a van. Still haven't received billRosemary L.
Convenient location, good guys to deal with.Peter K.
Tell your customer that you will charge them for fuel and how to avoid this charge. The trick was given to me with an 1/8th of a tank and I returned it with an 1/8th of a tank and I was charged $61.00.Marrissa M.
I did not accept the insurance online, yet I was charged $15 for safe drive, I would appreciate that money back.Sandra R.
Everything went smoothly and the man who helped us was very polite and professional.Sarah J.