Make mobile check in easier; the UHAUL website wasn’t recognizing my location so I had to wait 30 minutes to call someone at a service center because it was a Sunday and the guy that gave me the number @ 0830 didn’t tell me that. Then I had to wait another 10 minutes for a manager to help the agent who was trying to help me, because he had never done a manual check in, which is what I wanted to do. The manager told me I would have to download the UHaul App to check in and I was having trouble with my phone so I couldn’t do that. He finally came up with the idea of FaceTiming me to verify my Drivers License photo matched who he was talking to, which I givthim credit for. Although the entire check in process took me an hour, which was ridiculous and cost me the chance to get a good breakfast at a local restaurant before getting on a ferry near the pickup location. Needless to say I was disappointed twice in the same week with the service from your company, you can do better than that. Sincerely, Todd Jensen
Todd J
One Cup At A Time LLC
24/7 Rentals
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U-Haul Truck Share 24/7© Location
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One-Way and In-Town® Rentals in Anacortes, WA 98221
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Customer Reviews
- 3.5 Average Customer Rating
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The whole set up is a pain in the ass. When I finally got the key for the truck, there was possibly 12 inches between the driver side door and the van parked next to it. I had to climb in through the passenger door which isn't all that much fun with torn cartilage in my knee. I definitely won't be going to this location in the future.
Rena GRenting from this location was very easy through the mobile app ended up making a vehicle change halfway through our first reservation to a bigger truck. Everything went very smooth. Big shout out to Bill the contact for the location at the ferry Landing He was able to help me out when I had an issue, returning one of the vehicles and had it solved in no time. They have very good communication. I was able to get in touch with him even on a Saterday evening. I would highly recommend renting here and appreciate bills, knowledge of what it takes coming and going from the San Juan Islands.
Michael CWe got there at our rental time. No one was there to help us. We spent the next 30 minutes on the phone with Uhaul trying to get help.
Michael CBasic and effective U-Haul self checkout stand.
Scott D