Advise customers the online selection process will take up to 20 minutes.
Danna T
Best Western Inn La Plata
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Plata, MD 20646
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I would not let this location have trucks. It’s not convenient. They should have a lock box so you can get the key yourself. Manager was extremely rude. I have to wait 25+ minutes to get the key.
SYLVETTA AThe owner was not there the first two times I tried to rent a truck. The hours of operation listed were not manned by a person. I attempted on a Wednesday afternoon and a Thursday afternoon. Finally on Saturday I called to make sure they were there and was able to rent a trailer. Poor management and poor service. They did not check that the trailer was connected correctly not that there was anything wrong with the trailer when I picked it up or dropped it off
Adam TIt was horrible and will NEVER go back. Horrible customer service and very unprofessional!!! Never will I go there again and will let people know. You'll are horrible!!!!
Winfred BFirst, we requested 24 hr check in. Once we arrived and tried checking in with mobile, we kept getting a notification that we were not at the right location even though our GPS had us right on top of the location identified on the map. We called and was on hold forever. Finally someone called us asking if we were still getting the truck. They told us that the location selected did not offer mobile check in so we needed to go inside. We go inside and the gentleman tells us that there is a problem with our reservation and makes us call to get it figured out. Man on the phone was helpful and went ahead pushed the reservation through. Then the man at the desk said there was still a problem. I asked if he wanted the number we called and he said no. Eventually, I called back and told the same gentleman that we were unable to get the truck. He asked to speak to the man at the desk and walked him through how to complete the pick up. It took us over an hour to get the truck checked out. Got in the truck, it was nearly on empty. Did not get the dolly and even stated that on our check in. Still got charged for it. Returned the truck with more gas than it had when we picked it up. Provided a picture of the fuel gauge and milage. We drove a total of 36 miles. Later when I got the receipt emailed, it was noted that we only had 1/8 of a tank which is incorrect, we had 1/4 (again, more than when we picked it up). Second, we were charged for 13 gallons of gas and we still have the receipt that we put 19 gallons ($59) in it. Called and filed a claim. Lastly, there was an actual machete in the truck on the floorboard when we picked up the truck. We turned it into the lady at the desk when we returned the vehicle. Unsat. Completely disappointed in our entire experience.
Cassandra W