Got email 2 hours before time to pick-up, that the pick up location had been changed. No one at pick up location to service reservation. I specifically made reservation at a complete U-Haul service location because i had spinal surgery and can't lift or hook up a trailer. Some of the trailers had flat tires, how do I know which trailer has been inspected and correct tire pressure, and is road safe? No one to inspect correct and safe hook-up ? The number on the sign went straight to voice mail. I'm paying people to wait to load the trailer. I called another local UHaul renting store and luckily they answered, and gave me number of the regional manager. He answered, and was able to get in touch with the owner of this lot, who then contacted me.. A total mess and cost of time and money !!! A horrible customer service experience !!! Had I not got lucky with those 2 phone calls of getting someone that offered to give me the regional manager number, and him actually answering, I would not have had a trailer that was confirmed reserved. Many things could easily be improved with your company.
Paul H
Grace Rental Services
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Auburn, AL 36830
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Terrible experience! Nobody to check you in! They say sorry having to work remote! Charged for fuel and insurance not selected. Grace rental services in Auburn is a scam.
Adam BLocation was packed with vehicles and unable to park or turn around. No one there to help at 0930 am
Jason EParking lot had pot wholes and made moving the trailer difficult.
ROSS GThis location has nothing to offer.
Kevin R