I can't truly answer this question because NO ONE ever answered the phone when I tried to reach them. I needed to deliver the trailer on Sunday when they were closed and was not ever contacted by them and when I tried to call them to verify my return NO ONE would answer the phone. I have been charged additional fees and I would like to discuss these fees with who ever made the charge. But since I can't reach them I will need to drive all the way over there to discuss it. I have been trying to communicate with UHaul and have had to hold on the phone for well over 3 hours to try to get some questions answered. So for that, I'm not terribly happy.JACQUIE A.
Moving Truck Rental in Madison, AL at Blue Angels 2
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Madison, AL 35756
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Worst experience I have had with U-Haul. The employee was rude and unaccommodating. We rented a 6'X12' trailer and the lights did not work. Not because of anything on our end but the bulbs were burnt out. The worker told us to take another one, which was the only thing left on the lot and much smaller. Everything worked but we ended up having to make 2 trip to do what was needed for our move. We had to go to another city to move and had to make that trip twice. Hours were wasted and we were in a sever time crunch and almost missed the deadline because of the 2nd trip. We also ended up having to work in pouring rain on the 2nd trip. EVERYTHING about this move was horrible and it started with not having the right equipment from your establishment. Maybe I would not have been so upset if the worker had apologized but he acted like it didn't matter. It would have also been nice to get a discount for the inconvenience. Even a coupon or something!!!!!MARSHA J.
I rented a 26 foot truck. It was clean from the previous user but the engine ran really bad. It had a real bad miss in the engine causing poor performance and bad gas mileage. Also I was charged $5.00 for a "Safe Trip Fee" That was never talked about but charged to my account. I did by the Safe Move Insurance but have no idea what the Safe Trip fee is nor would the manager tell me what it was for. I am not happy due to lack of customer servie and excess fee charging.JOHN S.
Very quick and friendly seviceSHORRON W.
DO NOT charge a rental fee if the person comes back 15 minutes later and tells you the van they rented will not be big enough to move the machine. I got charged for a van I was not able to benefit from. I had to do a whole new rental for a larger truck todayâ€”which worked out finally, but 36 dollars I may as well have put it in a tin and set it on fire. I would like my 36 dollars back, please. Troy MayTROY M.
great experienceRONALD T.
Inside of truck windshield coated with nicotine. Surfaces were sticky to the touch. Can smelled so bad that I could smell it on my clothes hours later. There was also a dash warning about a tire being low. Rep told me that it had been reported to U-Haul and that the sensor was bad and to drive it anyway. I didn't report the bad vibration at 50 mph because J thought it was due to a low tire. A handrail at the office entry would help us old folks with the stairs. Driveway entrance and exit are rough on vehicles.GARY B.
Very friendly service.Travis A.
Nothing to improve. Service was fast and easy. Even with computer issues. Will definitely come back when I need a trailer again.RAKANEM M.
Hard to find parkingCASEY C.
Customer service wait too long. Communication very poor. I wouldn't rent again on account of your failure to communicate. 30 minutes first time 45 minutes second timeGARY T.
I have rented from this location several times. The gentleman is always friendly and very helpful. The only challenge for me is finding his location within the Uhaul website. I live very close to his location, but when I look up places to rent, on the Uhaul site, it rarely shows his business. I have to search his business name specifically to find him.BRENT W.
easy pick up, easy drop off.....JOANNA S.
Great customer service!Lakima B.
Excellent customer service and location is good, except the entrance/exit is graveled and very steep. We had a hard time getting out of the driveway with our truck pulling a trailer. Other than that, a very good experience. I will recommend this Uhaul to my friends and family.MITSUYO F.
Great experience,Kathleen S.
Change your extortion scheme and go back to what you used to do and have every gas tank full when picked up, requiring customers to bring it back full. Uhaul's new 1/2 full tank policy has a high probability of failure for the customer. To guess when pumping gas into a tank how much is needed to get to 1/2 full either leads to less (penalty charge to customer) or more, which results in free gasoline for uhaul (contract states the customer gets no credit or compensation for additional fuel). This small operational policy change must net u-haul millions of dollars in revenue annually over and above rental charges.Nancy S.
No comments at this time.RAMON C.
Correcting the mistake from a review I did before when it was meant for a pickup location in florida. Recommend this place for any uhaul needs. Staff was professional and extremely helpful. If I need anything uhual again this with be my go to.TIMOTHY P.
Please see previous comment regarding how terrible Uhaul.com representatives were with me!ROBERT L.
You had to use the online turn it parking lot was horrible and I'm worried about getting charged for somethingTimothy P.
We had no problem. We rented and returned back to same location everything was smoothLEVONIA J.
Parking was a mess. Gravel lot uneven, almost no lighting at all.CHADWICK J.
The gentleman that I talked with was very professional and helpful.KENNETH W.
Outstanding customer service!!!!L C T.