The facility was not staffed on a Saturday afternoon. It's just a storage unit facility with no other obvious markings for UHaul, but there were two trailers along a fence so I just dropped my trailer there.
DAVID S
American Mini Warehouses LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Madison, WI 53714
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I have to ride uhaul different location try to fix it. I told the person at uhaul by thr name of Dan. He told me take it to other uhaul they can fix it. Smh
JESUS RWe had to go find the guy at our 9:00 pick up time. He was not dressed professionally. The office was disgusting and smelly. His dogs were outside barking in a fenced in area. He gave us the keys and told us to match the number on the truck to the keys. We were not told that we needed to get online and confirm the details of the truck. Additionally, my pick-up location was changed the night before pick up on an email that I thought was just confirming my reservation (not good communication). We had to drive to another location to pick up supplies, so we left the truck to go get them first. By the time we returned the office guy was gone. the truck sounded horrible when we started it (we wondered if it was up for our trip), but couldn't talk to anyone. The gentlemen at the Atlas store was very nice and patient. I do not understand why we had to pick up our truck at a different location as they had many of the same trucks at this facility. We were supposed to get a refund (reversal) for $223 (which we have not received yet - (7 days later). Overall this was a very, very poor experience. It is not a good practice to give people moving trucks without a full tank of gas - moving is stressful enough without U-Haul doing their best to make it more cumbersome.
BRETT SI’m actually very upset with U-Haul itself for the way I was treated that night and it’s not this facilities’s fault. So I don’t want to give them a poor rating, but it needs to be known that I was not treated well by the company U-Haul. They made a lot of promises that were all broken, and it completely ruined my move. I need to be compensated somehow someway.
Michael JWe were a little early to pick up and had to wait for someone to arrive to help us. They were very friendly and helpful.
JERRY S