Trailer was dirty outside and filthy inside. Floor and lower walls were covered in a sand/clay mixture. Should have been cleaned before renting it out. Other then cleanliness of the equipment, the experience was very good.
Moving Truck Rental in Mason City, IA at Kramer Hardware Inc
Moving to or from Mason City, IA 50401? Get FREE truck rental rate quotes at Kramer Hardware Inc.
Get FREE moving truck, pickup truck and cargo van rental quotes at Kramer Hardware Inc
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Mason City, IA.
Cargo vans and pickup truck rentals in Mason City, IA
U-Haul cargo van rentals and pickup trucks in Mason City, IA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Mason City, IA 50401. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Had a problem with the mileage, tried to charge me for extra miles. I had to have the representative pull up my pre-check to show a difference in the miles from the contract as to what the actually had.
The wipers weren't very good and the wiper fluid didn't come out. That's a good thing to check for the next customer.
Everything was perfectly good customer service everything
The gentleman who helped me was very professional and pleasant.
It took 3 hours to finally get someone to rent the trailer. I called the store, went online, and internet chat still no response.
As if moving isn't stressful enough in itself, we then learned we would have to drive 3+ hour round trip to obtain a UHaul truck. After having the truck for only a few hours, we quickly realized it was leaking water both into the driver's cab AND the box of the truck. We lost 36 hours of packing/loading time, time on the phone with UHaul working to figure out a solution and obtain a working/non-leaking truck for our cross country move.
The lady I picked the trailer up from was the rudest and definitely not helpful at all. She acted as though I inconvenienced her by renting a trailer. I WOULD NOT recommend renting a Uhaul from Ace Hardware.
U-Haul has the best rates anywhere! I called Penske, Budget Rental and U-Haul and Uhaul by far was the best deal for the money and certainly has the best customer service! We will always go with Uhaul...
We always drop off here. No issues
Excellent customer service
I would say our overall experience with U-Haul was not a good one. The people working in the location's did a good job and were helpful overall. The people taking phone calls were not helpful. Things changed two or three times as to when and where to pick up the truck we rented. When we made the reservation we were told we could pick up the truck at 10:00 AM in Waterloo Ia. Than at the last minute we got a phone call saying we needed to pick up a truck 1-1/2 HRS. from Waterloo in Mason city Ia. This did not fit well in our moving plans. I am not at all happy with U-Haul and will not be using U-Haul ever again. The way you run your rentals I do not know why anyone would ever come back.
When I ordered my truck. I was suppose to pick it up in clear lake iowa. Few days before I picked it up. I received an email stating I would have to drive to Mason City to pick it up. I get the truck and the speedometer doesn't work. The truck squealed when you sped up. When you stopped you had to push hard on the brake or the truck would lunge forward. Steering seemed loose. The radio volume would go down then go up. Had to adjust the volume constantly. I was so happy when I got to normal IL. I told the gentleman at the Uhaul center the issues.
Changed my reservation from Saturday morning to Friday October 9th to pick up at 5:15. Have email from U-Haul saying I can pick it up. Arrive at location at 5pm and person that handles U-Haul left for family emergency, and my order is not there and nobody can help me, not even to create a new order. Call U-Haul because there is a guarantee of $50 if I can't get my U-Haul on the reservation. Waited 15 minutes on hold, got a hold of one customer representative, who said that wasn't her department, and then transferred me to another person who said I needed to contact the local branch. When I informed the 2nd person that the 1st said she would be able to take care of it, she simply apologized. Not the 1st or last time that companies are on the same page. So went into get my reservation, which was never changed, and I mentioned to Joe, that I needed to talk to someone about my reservation yesterday and how do I get my $50.00 for not covering the reservation, to which he nervously belted out "YOU WILL HAVE TO TALK WITH MY SUPERVISOR, I HAVENT BEEN HERE, THAT IS HIS DEAL" to which I calmly said "Everybody is passing the buck on this deal" to which he escalated the conversation "SIR I CAN REFUSE SERVICE TO YOU IF THAT IS WHAT YOU WANT" at that point, I have been there many times, and Joe is a very anxious person when helping out in other areas, and it seems like customer service was not going to be on his radar that morning. So I just stood there and let him finish. I came back at around noon. Waiting for 10 minutes in the back while some lady came back, and she looked pissed to the world I was there, went to go inspect the truck, which I drove 24 miles, and it took 8 gallons of gas to go 24 miles, and she waves this phone screen in front of me, takes it away, and said "does this look ok?" I have no idea, I cant see it, didnt get a chance to see it. So I asked for a printed receipt so she seemed pissed about that. Kramer Ace is going down hill, where it used to be enjoyable to go in, people are super rude, and for paying 2x what something could be at Menards, you kinda want a little customer service. Included in this is U-Haul. I figured with all of the passing the buck in this, to which nobody is to blame, I wont worry about the $50.00, but I will be hard pressed to rent here again. Why have a policy when nobody will own up to it?
When I came to pick the truck up Sarah yelled at me because I was late. She then tells me the keys were left in the lock box. (So what) Sarah then calls me instead of coming to talk to me face to face to tell me she wanted an additional contact number. I had already verified EVERYTHING through U-Haul. She hangs up on me and puts the key in the lock box outside. All the while the â€œsupervisorâ€ Eli was washing his personal truck while listening to what was going on. He never said a word. I asked to talk to the manager and that's when he told me he was. Then he said they are working on getting rid of Sarah. I called Kramer's in clear lake and she said she would take care of it. I'll never go there again.
Great people. But received a trailer with a flat tire.. would like a refund.
Windshield was plastered with bugs when truck was picked up. The inside of the cab was not clean nor was the outside of the truck clean. Mechanically the truck ran fine.
Guy at store didn't wear a mask. Said he haired his job. Had my destination down wrong.
U haul rep made the rental process quick and easy. Frankly I was amazes!
They could wear masks. We are in the midst of a pandemic.
Took over an hour of waiting to rent the trailer due to high customer traffic. Only one person was responsible for all rentals, phone calls and rental repair business which seems brutal to me to ask anyone to do that. The UHaul counter is at the back of the store as well and should be a bit more convenient to customers. Our trailer had wiring in which the ground wire was broken so we used it without the benefit of brake/tail/turn lights. Not safe. The appliance dolly was in good condition and have no complaints about it. Also, when calling to reserve the trailer, it took several phone calls because the phone was not answered after >10 rings several times. To add to the mess, my bill was for a one-way rental when I clearly stated several times that it was in-town. Sarah was very kind and followed up with me in order to get the bill straightened out. I had two charges equaling over $100.00 for a two hour rental of a 5x8 closed trailer and an appliance dolly. On the phone with Sarah now trying to complete the bill getting straightened out. Finally, the computer system that UHaul uses must be exceedingly slow or difficult to use - most of the time I waited was while the UHaul person was trying to enter data for the rental.... totally disgraceful for a company as old and well-known as UHaul. Not sure I will have a need for a UHaul rental in the near future, but at this point I am disgusted enough to try a competitor.
It takes forever to pick up. And it takes forever to drop off the online drop off service sucks and it took me almost an hour to get it to even send the pictures show Hardware Hank's and Mason City you guys are very lacking
Called three times to confirm the truck was there. No call back. Bathroom was filthy.
Called three times to verify truck was going to be there. No answer back. Bathroom was discusting. Not impressed.