UHual made a mistake with the drop off location and had me taking it to another location other than the one I requested. Which was thirty minutes away. I had to call to get the location changed and it took three hours to get it straightened out. The customer service representative was not very friendly but, did get the location changed. However, I discovered later there was an additional charge on my credit card reflecting the drop off location I requested to begin with. I was not informed of any additional charges. I didn't bother calling back because it wasn't with the trouble of not being able to reach someone.Sandy G.
Keys Ferry Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in McDonough, GA 30252
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- 4.5 Average Customer Rating
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The ramp was damaged and would not extend. I tried calling and using the link provided to report damage I discovered, but the link had "expired" and noted to call the place of pickup. I left voice messages and called several times but never heard back. Because I could not contact anyone to swap out with a functional truck, I had to use whatnot had without a ramp which took much longer than expected.Christopher M.
The truck was full of ants. We had a 10' booked and the uhaul on dogwood drive in conyers gave it away and sent us to lithonia to pick up a 15' which we didn't want and they told us they would have a 10' if we waited another day which we did and we were sent to mcdonagh to get a 15' truck which was even further away again. We delayed our trip for nothing really and still drove back in the bigger truck.Aria S.
young man made a mistake and put in wrong one way drop off point.BILL P.
I dropped off the equipment on Sunday, 20 Feb 2022, during the non-operating hours. I called the store twice and left a message each time for a call back. I never received a call. They didn't send a text or email letting me know that my transaction had been closed out. This is substandard operations.CHARLES H.