The day before my rental, I got a courtesy call from the original location to verify my rental details and get this set up for the following morning. They told the 20’ truck that I originally requested was t readily available and that I’d need to wait until later in the day than I had preferred to pick one up, so I requested to switch to a 15’ truck. That switched my pickup place to the location listed above, where I was supposed to meet a guy named Tullio at 7 AM sharp to get my truck. They also changed my drop off location on the phone; I only got a text notification updating my pick up location (this becomes important later). I get in at 7, no one’s there to greet us so we wait 20-30 min. Finally a female (obviously not Tullio) checks me in, takes my ID info, and charges my card. There were no mats even though I ordered 3 dozen and the lady on the phone the day before said she had called ahead to confirm the mats were available. The dollies were there at least. Then the lady takes us in the lot, points to our rental, and walks away. She didn’t have us fill out or sign any agreement, which apparently has to be done through the app at the actual pickup location. So on the delivery route back, we stopped by to get in range to process the agreement on the app, but the link timed out. So we go inside to speak with someone, and apparently Tullio was there at this point, but he said several times that he had no idea what I was talking about and just kept shrugging. This wasn’t even the worst part of the experience but it sure didn’t make an already stressful day any easier.
Joseph F
DZHZ Investment LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Miami, FL 33150
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- 2.5 Average Customer Rating
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Fraudulent fuel charges for 30 miles use and 4 gallons of fuel charged for only 30 miles and at $20 per gallon. Further action will be taken.
Haggith ENo, because when I picked it up the person in charge of showing the car did not come out to show the car, he was not friendly, the truck was not clean. and it only took what arrived., To pick up the car and that was it, it was up to me to verify everything regarding the car. It is a shame that there is no interest. There is no interest in customer service at this location 10301 north west 7 avenue Miami fl 33150
griselda hThe truck was very dirty when I picked it up and returned it much cleaner than it was when I picked it up but was charged a cleaning fee because I forgot to check the cleanliness of the cab and box when I did the self check in
RYAN FPoor customers service has a bad experience renting over 2 hours to rent a Truck
Piedad C