The location does not have a U-Haul sign that indicates it is providing the service. I did not see any U-Haul truck except one that parked across the street at a corner. I have to park my car at a corner shop to ask for directions. After I enter the parking lot, I have to ask where I can rent a U-Haul truck, then the person sitting in the front showed me another hut to get the truck. The person inside the hut has to call another person to get the instruction. He then led me across the street corner to get the truck. All he told me is that this is the truck, and you can go now. He did not give me any instruction or go over the condition of the truck. When I returned the truck today, I was told that the truck was with 1/4 of full tank gas, but it was actually nearly empty when I received the truck, I received the warning light to fill up the gas tank. I actually have to fill the tank before I can drive home. I was lucky that the receiving station told me that I did not refill the gas tank, and I showed the guy the photo I took on the instrument. He argued that I took the picture on the street, not at the U-Haul station. I showed him the time stamp that matches the time I picked up the truck as the truck was parked at the street corner across the street. Just like the last time that I took the picture, but no one asked me about the gas tank refill, So I was charged an extra $60 for it. The only way this place can improve its service is to have a U-Haul sign, and do everything according to the normal procedure. I think to follow the procedure is not that hard. Also the receiving station should routinely ask their customers whether they have refilled the gas tank already. That will reduce a lot of misunderstanding.
Oliver T
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One-Way and In-Town® Rentals in Pomona, CA 91767
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