When I picked my 4x8 trailer rental, Wayne assured me that they check everything, daily. Nope. For the U- Haul back to my parent's house, to load some things stored there....low and behold, A HUGE solid steel U- Haul sign & steel frame were in the trailer. Apparently, the trailer I rented was used as storage by the business. I got injured trying to get the sign out of this 1970s looking U- Haul trailer that I smacked my head 4 times on, out. The sign had has been wedged into the trailer. I had already had to drive 16+ miles to pick the U- Haul up. I called the business, "Auto Care" in Middlesboro, MY, to inform Wayne. He said he'd come by & pick the sign up. It is still in front of my parents used. Overall, the customer service was great at U- Haul! Love you guys....but I got the oldest U- Haul in history that has no head clearance and was being used as a storage unit. The door latch is so rusted that pieces of it were breaking off...no kidding.
I love U- Haul....but that business shouldn't be utilizing your trailers for storage bins. And the trailer I received, should be "decommissioned"...lol. I don't think Wayne knew the sign was in there....but the trailer had obviously, been sitting for a very long time, indented. Why I got one that was like loading a tiny cave, is beyond me.
A person could get a massive head trauma from those old tiny, small opening trailers and die from brain swelling. As an RN....I have 4 hematoma on my skull....tge first one STILL hurts. I am hoping it knocked sense into me, so that next time, I will insist on a newer unit, with better head clearance. Those old ones are death traps.
But, thank you, U- Haul, for working with me, as I had to drop off in a different town due to my vehicle problema with the right CV joint & transaxle from hitting a huge pothole with that tire. The back and the U- Haul didn't hit it...I had swerved to avoid the back hitting the huge hole. Looked like a Meteorite hit right in the middle of the right lane. It was awful. So, again, thank you for your wonderful Customer Service. Caitlyn was awesome, when I first reserved the U- Haul. She deserves a raise! She made the whole reservation process, painless, easy, and quick.
Thank you, again.