Everything worked out fine
david dalton
Severna Park Office & Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Millersville, MD 21108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The only flag for this location is there is very little cell service so if the office isn't staffed during drop-off, you might struggle with the U-Haul app enabled process without WiFi.
SAMUEL STENDERNo problem. Truck was ready to go. Guy at counter was knowledgeable of both the equipment and my destination.
Robert CascaddenThe gentleman at the location just had me hand over the key and I was dismissed. He wasn't rude at all - very nice in fact. But I left not having a clue about whether everything was going to measure up. I figured it would - gas was over the level and mileage under the allowable (although what the final email said I was allowed was less than on my contract) and the truck was totally clean. But who knows what's going to be done or happen between handing the key to a stranger and having it inspected?? I was not at all comfortable handing over the key and walking away not having been checked in and cleared. It's a really bad process and terribly customer unfriendly. Also, every day of my trip, some woman from U-haul called me wanting me to commit to a location for drop-off and an exact time and day and I was NOT about to do that when I hadn't even left home yet when she started. I was harassed every day. Like, STOP IT AND LEAVE ME ALONE! What a horrible process! I've done more than 20 U-haul rentals. I know this process. I'll find a location and return it when I'm finished with the truck. I had no idea exactly when it was all going to be finished - it depends on everyone showing up on time and no break-downs and no emergencies and all the thousand things that can go wrong. That was just harassment as far as I was concerned and next time, if I get the first call like that, it will be the last call because I'll block U-haul. If I need THAT kind of help, I'll ask. Ugh.
Deborah MorrowThe representative at the location was great and the vehicle was the cleanest vehicle i've ever rented.
Frank Gray