I went to return the truck during normal business 1700 hours and it had a sign on the door that said I’m in the ring the ring doorbell. I did and didn’t get an answer. I dropped the key in the box as instructed if no one was there. Two days after returning the truck I get a phone call asking when I was going to return it. I informed the individual that called me that I returned the truck the same day. About 45 minutes later I received my receipt and was charged for 2 days and the safe move coverage, which I denied.
Kenneth Martin II
East Lansing Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in East Lansing, MI 48823
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The guy who checked us out didn’t know what he was doing, didn’t go out and inspect the equipment for help hook it up. Wires were frayed. When we dropped it off in Traverse City the experience was much better and they said they never should have let us take it with bad wiring
Michelle OKellyWe are thankful for Mr. Dparis professionalism and honesty. Not only did he helped us to have a trouble free experience but he was honest and did the right thing and saved us from an unpleasant experience. Thank you Mr. Dparis for being honest.
Gene RamosThis location did not have the two dozen moving blankets that were included in the order. We did not have the time or budget to purchase them elsewhere. Unfortunately, the condition of some of the furniture suffered.
Todd OrnerPhone conversations with central office was terrible. People at this location very helpful.
Kathy Wood