Better explanation of documenting defects on the body of the truck. It was not explained that we would need to take pictures of any defects and upload it through email. By the time I saw the email, it had already expired.SHEQUANDA Y.
Moving Truck Rental in Montgomery, AL at Holmes Motors Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Montgomery, AL 36117
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Equipment was stored at the end of a narrow drive in a grassy field which badly needed mowing. The equipment I received was badly scratched and cracked (fenders) and only one tail light worked. The lift handle (the steel loop you hold to lift the trailer onto the ball) was broken and rusty on one end. The lady manning the rental desk was friendly and helpful, however.Terry B.
Customer service was greatJason R.
Can not upload my photos on the app. Where can I send my pics as to not get any unnecessary chargesDarrel J.
Thank you'll for everythingAlan J.
Staff seems unfamiliar with operations; policies are not communicated clearly.Jennifer P.
The truck was nasty, it was like riding inside an ashtray. It also seemed to have never had it's tires balanced or any power steering maintenance performed. It storage area was also dirty and littered with trash. The people at the rental site acted as if this was the first time they had ever had someone come to pick up a truck. So to make a next visit better, I guess have them actually take care of the trucks after people return them.ELIZABETH F.
After switching my pick up location 4 times, the last time for seemingly no reason I will not be using U-Haul again. Spent over an hour on hold trying to find out why we were being moved with no explanation and no seeming concern by people on the phone. Terrible customer service. One way rentals with a Penske was far easier.Robert R.
The trailer had an ant infestation problem which permeated my belongings over the 15 hours fro the pick up location to my final destination.Martha R.
I found no issues, everything was great! Thanks so much, we really enjoyed the U-Haul experience! Have a Fantastic Day from Mike with Southern Sweet Bee LLC.MIKE K.
STAFF VERY HELPFUL......WOULD USE THIS LOCATION AGAIN.Frank W.
Spoke with Mimi to reserve u-haul ,she was very helpful and pleasant this process made everything real easy for pick up.Zettie B.
Used for drop-off only.barbara A.
I was impressed with my agent, who came in on her off day! The truck was very clean and ready upon arrival. However. , I was given one quote for insurance at a rate of 14.00 but when I arrived it was increased to 28.00 dollars. I am a public school teacher on limited funds and any pay increase came as a "shock".karen W.