Uhaul can improve by giving accurate information when someone calls directly. Uhaul customer service told me I could use cash at pick up site, but when I got there I wasn't allowed to use cash, uhaul never told me that I had to pay for insurance, but at site there was a charge added, uhaul told me I wouldn't have to pay or have a hold put on my card for any mileage until I returned the uhaul but at site I had to estimate mileage and have a hold put on my card for the estimated mileage. I had no problem paying these fees, I just think when you call customer service and ask questions you should be given accurate information.
Cheri K
Log Cabin
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fitchburg, MA 01420
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It was a very easy and quick process. Appreciate the location being so close and the extended business hours. Will come again when I need the service.
Tuyen N