1. Pickup location had moved, but it's not noted anywhere when making a reservation. Luckily I arrived before the Ace Hardware was closed and was able to speak to someone, otherwise I would not have known where to pick up my truck. 2. My truck was not ready at the reservation time. I had to wait for them to get a truck ready. 3. No instructions were provided on where to drop off the key at return. I had to search the property to find where to drop off the key.
Moving Truck Rental in Newport, KY at Ace Hardware Newport
Moving to or from Newport, KY 41071? Get FREE truck rental rate quotes at Ace Hardware Newport.
Get FREE moving truck, pickup truck and cargo van rental quotes at Ace Hardware Newport
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Newport, KY.
Cargo vans and pickup truck rentals in Newport, KY
U-Haul cargo van rentals and pickup trucks in Newport, KY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Newport, KY 41071. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I didn't choose insurance, but they charged me insurance money without asking me. They said will refund me the money when I called, but I never received the refund. Dont know if they do this to everyone.
The worst part of my rental experience was the condition of the vehicle. It was filty inside and out. Due to the virus I always carry wipes and cleaned every touchable surface myself. I went through 6 wipes and each one of them was black by the time I finished. I better not be charged for bringing back a dirty vehicle.
Please update your address. The Ace Hardware is no longer where the trucks/keys are located. There was some confusion and did cause us to lose a little time of our schedule trying to get to the new location a few miles away.
Make the key drop off sign bigger/ more visible at night especially...to do the online check in before dropping key in the box. I could not finish online return because I had already dropped key in and could not get picture of full gas tank or mileage. It was already locked up.
I was scheduled to pick up the van at the Ft Thomas location on Sunday. We arrived and didn't realize they weren't open. We were instructed to download an app and continue this way. The app wasn't loading correctly and we had to.call customer service and pick up at a different location. We got there and had to drive to a a third location to get the van. Fortunately, it worked out, but I had a small window to pick up furniture I needed at my home on Monday for my contractor. It would have set me and him back a whole week if I missed this window. This was very inconvenient and a hassle to deal with!
The store was hard to find because no associate ever said they were located inside the hardware store. I did not like the drop off and pick up method because it seemed to trusting. And I had a bad experience at a Cincinnati location a year ago so I was overly apprehensive. Thst being said, the truck was clean and in great shape, the staff were friendly and helpful and my needs were met on time. For that, thank you.
The drop off lot was 1/2 mile up the road from the store and the kid didn't even help me to unhook the trailer.
They had a sign in the window telling me I had to go to another location to drop off the truck. Not the kind of service I was expecting.
They didn't give me a paper copy of contract and when I returned truck on a one way I didn't have the information I needed. Had to call them for information.
Uhaul is terrible and I will never use it again.
The ash tray of the truck was full of cigarettes butts so the cab smelled, but other than that it was good.
We went to the agreed location to drop off the truck and they told us they didn't take return trucks and to take it to another location. This was time consuming and a pain to figure out how to get there. If we were told the correct location at the beginning, that would have helped a ton.
Charged $30 for a gas fee even after I put more in the tank than what was in when I received it.
The U-Haul's are not kept at the location. Had to go another 1/2 mile down the road to obtain the vehicle. The mobile check in process is cumbersome and difficult to navigate. And the checkout process should be more upfront before hand.
Easy and quick rental experience
Trenton was excellent in correcting an issue we had with the size of the truck
Our battery died and we were stranded for over an hour waiting. U-Haul offered no discount or refund for my trouble.
More onsite signage and entryway information. Have vehicles on location.
They were rude from the beginning to the end. They gave us a different price on the phone vs in person. We returned the keys as instructed and then they couldn't find them. To top it off, they are trying to charge us double. Never again will we use Ace Hardware or UHAUL..
Easy to rent and return
Nothing that I can think of. All went smoothly. Thanks.
With trash in the cab, cigarette ashes around the cup holders, and strong cigarette odor I'm sure this truck was not cleaned before my use.
Make known that the pick up of the equipment is not the same as the sign in location.
First off I was directed to Ace Hardware in Newport. After arriving there I find out the vehicles are a 5 minute drive down the street. When I get there I discover I have to use my iphone to go through the rental process. After going through that I finally got in the vehicle and left about 50 minutes later. While leaving I called customer service to explain my time issue and they extend my rental an hour to compensate. Thank you. When I returned my vehicle I pulled in the lot on time, but received a call from an employee at Ace Hardware asking when I would be returning the truck. I explained that I was on the lot and was about to go through the process of returning. He said don't worry about it and that he would come down and do it for me. Not until I got my final bill did I see I was charged $20 additionally because he self volunteered to come check my vehicle back in. UNACCEPTABLE DECEPTIVE PRACTICE! I will be sharing this will all of my friends and family so they know what kind of scam Uhaul is pulling at their Ace Newport Scamming Location