there was a bag of candy in the cab of the truck and floor mat was full of sand one time thing i am sureclark B.
Commanders Mini Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Niceville, FL 32578
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I pre-checked in, but when i went to get the key...i had to answer a bunch of questions. So why pre-check-in if I have to do it again.Dwayne D.
Our final pick up location was not the one we reserved a truck through. We initially reserved it at one location in Santa Rosa Beach, I got a call the night before that there wasn't a truck available at that location and I had to go to one 8 miles the other side of it. Upon arriving at that location, there wasn't a person to help, just a phone number to call. I tried to go through the app to finish the process but was notified I had to call a different phone number. When I called that number they told me I had to go 40 miles in the opposite direction to pick up a truck. When we got there, I had had to go through so many different U-Haul processes that my account was blocked. Thankfully, the lady was patient and got my reservation processed. The truck itself had dirt, sand and a white substance spilled in the floorboard. The backend had not been swept out very well. All in all, a very difficult and frustrating rental experience. I was appreciative of the lady at our final pick up and drop off place. She at least tried to get us into the truck and had sympathy that it has been hours of driving around and sitting at 3 locations.Kathy S.
The clerk was rude and snide. Told us that we had to bring the blankets into the store ourselves or he could walk out there and get them and charge me $25 for him to do it. My husband and I are seniors and I wear a knee brace due to an injured knee. We carried the 12 blankets in and my husband tripped inside of the store over blankets that were already on the floor. Another customer came to see if my husband was ok, but the clerk just stared at my husband and didn't do anything. I will never use this location again and will be sure to let friends and family know what poor service this location is. This clerk should not be dealing with the public!Annette G.
The person who rents the truck wasn't there,took over a hour..gave "my" truck to the wrong person & he had to come back with my keys then the truck on the app wasn't what I was looking because they "upgrade" to a larger truck I didn't need & this trucks AC was broken & THEN when I returned it the guy said "oh bummer you got the one with the broken AC..like they knew I wasn't going to have AC in Florida in july?!?!?! Not to mention the transmission sounded like it was going to blow up every time it shifted..I also got a hold on my card that I'm about to raise hell abouttravis S.