Moving Truck Rental in Nogales, AZ at Rentals & Repairs

When I booked there was a RESERVATION GUARANTEE that started if you don'tprovider me with the equipment size, location, and pickup time as agreed I would be compensated..........YOU FAILED TO MEET 2 OUT OF THE 3 GUARANTEES AND HAVE YET TO DISCUSS MY COMPENSATION. The negligence of maintaining this agreement resulted in additional time for contact movers that were previously guaranteed which you all should be responsible for. When renting an auto transport you should explain the responsibility of hooking up and unhooking your vehicle prior to booking. It's also not a good idea to become snide when revealing these new rules the day of to a customer then after discussing this sending them a text msg stating the companies stance of liability and responsibility. Arriving at drop off locations with attitudinal employees aggressively. Verifying that the newly assigned drop off location is conducive to the customer, not just sending a txt msg. Ensuring that the newly elected drop off location will be willing to receive the equipment because the place you all selected without my considerations REFUSED to receive the equipment. Training the customer service agents on how to properly DOCUMENT, RECORD, AND ESCALATE complaints (Donna in the traffic department is useless and lacks proper customer service skills.

Ms Olmos is gentile and helpful

Quick and easy.

They were refusing to take the trailer I rentedand said they were too full, so did the U-Haul on Grand Ave. I had to insist on them taking the trailer. They are Hispanic and act like they don't speak english. I had to get angry with them just to drop off the damn trailer!

Have what you advertised on line available at ALL of the Uhal locations. In Nogales, .AZ they charge separately for the items that you advertise online that are suppose to be part of renting the vehicles to move. Like the dolly, blankets and other items. The movers that you can also hire to help are also not available in Nogales area which is also very deceiving. The truck was great but if you don't have the right equipment it is not such a great experience. The place I rented from they charged me for the dolly and never put it in the truck. The other Nogales location I called did not handle the truck size I needed. Very Sad to have such poor service in my town.

The gal that took my uhaul back was the nicest, most helpful person! Thank you, u haul employees for a great eierence

there was limited help with equipment

Very rude person on the phone, closed before hours and they charged me an extra day for 3 hours

Great job on the return

From the moment we walked in the door, we were disappointed. For many years, (In the past), My family has always used Uhaul due to good service and decent prices. This time was the exact opposite. The woman who rented us the Uhaul, didn't speak ANY English!!! She did not try to be helpful, she was extremely rude and refused to provide us with a number or contact to file a complaint. She did not go over the contract with us. She did not explain any fees. The only thing she did was keep asking for our payment info. We repeatedly asked "How much?" She simply responded with "Credit Card number?" She did not know how to use her own computer, I had to help navigate a system I've never used. The equipment was poor at best. Dirty and barely functional. We had to get the utility dolly ourselves. She also did not help in any way at all with the trailer attachment. Not even an explanation on how to do it ourselves. We had to "figure that out". She didn't even come outside. So there we were, husband and wife, in triple digit heat, sweating and trying to decipher how the trailer attaches to the Uhaul truck, how to undo the tire straps on the trailer and how to actually strap the tires in safely. While our 2 small children waited in the car. The truck cabin was filthy, flower seeds and food leftovers strewn about. Tires air pressure was very low. Which we pointed out and she just shrugged. The truck engine sounded funny, and when we asked about maintenance on the rental, she replied that the gas tank "should be full". We drove across country. More than 1,500 miles! The entire time the engine was revving at over 4500 rpms! While barely going over 40 miles an hour, sometimes less, appx 25 miles an hour with the rpms extremely high, which in turn , killed our gas mileage making us fill up on gas over and over and over. This was quite literally the WORST Uhaul experience we could've possibly had! I would like to file a complaint and OFFICIALLY REQUEST RE-IMBURSEMEMT for our trouble and horrible service. Please contact us at ASAP.

It was 40 miles from requested location.

I had reserved the unit at another location and was basically forced to use this location. Not at all my first choice.