The storage units and truck were both clean. Jane as always, is a pleasant person to deal with! Only wish they had bigger uhaul trucks.Michael J.
Moving Truck Rental in North Grosvenordale, CT at American Self Stor
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in North Grosvenordale, CT 06255
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Jane was a total pro. I asked her for a truck rental and she called me back when a customer cancelled on their transaction.Michael J.
Very friendly service personnel, fast and courteous. Rental truck was in good working order, and clean. Would use this location again!!Robert T.
Fast, in and out, terrific use and fair pricing. GreatBruce F.
nothing, everything with this location was great!Frank P.
I have been doing business with Jane and Kevin for years and they always take great care of their customers.Marc J.
American self-store is a well run, professional enterprise. The reason that I used this uhaul location is that I was referred by the uhaul in Webster, MA because they seemed to allow some stranger to cancel my reservation out from under me, without my knowledge or permission. I made a uhaul reservation at jimmys uhaul in Webster on 7/3/2019, and called Jimmy's to confirm the reservation. When I arrived on time on 7/5/2019, I was told that â€œyou called to cancel your reservation â€œ. This was total hogwash, as I had just driven over an hour to pick up my reserved trailer. Apparently Jimmy's accepted sketchy information over the phone from someone who knew about my reservation, without verifying the reservation confirmation code. Or possibly Jimmy's wanted to make some extra money and gave my reserved trailer to a local two hour rental customer and hoped that I would be late or wouldn't mind waiting. I was left high and dry and consequently missed my next appointment. Jimmy's found another trailer for me but I had to drive to Connecticut and pay more for the rental than in Massachusetts. I missed my appointment, lost hours out of my day, and years off my life from the stress.JOHN S.
Everything was excellent. Communication was excellent, as was the service.Paul H.
Can't think of anything.Chris L.
Great peopleArthur P.
Owner was awesome and great to deal with.Rob G.
Friendliest U-Haul experience ever. Will be back to ONLY this location from now on, and they are not the closest to me. That says something!Peter L.
Keep up the good work!John M.
Never had an issue with American Rental, great people, thumbs up!Arthur P.
UHAUL CUSTOMER SERVICE WAS HORRIBLE. SCHEDULED TRUCK PICK UP 45 MIN AWAY FROM MY HOUSE. THIS CAUSED DELAYS WITH MY MOVERS AS WELL. HORRIBLE, HORRIBLE, HORRIBLE. AT DROP OFF, I GOT A "NO LONGER OPEN" DROP OFF WHICH WE DID NOT FIND OUT UNTIL AFTER WE WERE THERE ALREADY SO WE HAD TO DRIVE ALL THE WAY TO ANOTHER LOCATION. ABSOULTLEY RIDICULOUS.Izzicke V.
No improvements needed, a perfect transaction.Edward M.
i hate surveysArthur P.
Very friendly and professionalRichard N.
I can't. They were friendly, efficient and excellent to deal with!Matthew L.
We were suppose to pick up our trailer in Chicopee Ma and were told a few hours before that it is no longer available there and we now have to drive to Ct to pick it up. It took us an hour and 20 minutes each way. This totally messed up our plans and was very frustrating. It seems unacceptable to say the person who was suppose to return it decided not to and now all of my plans have been affected. No offer to have someone go pick it up for us since it was not our mistake or any type of price adjustment.Keri D.
Everything was fine except that the tank was not full when I got it. Although there is a chart that helps calculate how many gallons to purchase to get the tank back to the same less-than-full status, I still ended up over dispensing. So in the end, that ended up costing me. All users should be required to bring a truck back full, and if they don't, the rental place should fill it before renting it out again.KEVIN P.
Nothing to improve! Great experience!Robert M.
The staff is very helpful, nice and courteous. 5 STARS OUT OF 5.FRANCISCO R.
Drop off procedure was a nightmare. I will never rent U-Haul again. Cell phone navigation was confusing and stopped me halfway through so I could not continue. On the phone for 45 minutes with U-Haul to try to fix to no avail. Finally was told by U-Haul personnel to leave it off the road, lock it and drop key in drop box. This was a Saturday night and left us anxious all weekend that we could not complete the entire drop off and would be charged extra. Fortunately, that did not happen.James C.
The owners of American rentall are awesome to deal with ! Very kind & helpful they have me as a customer for life !Donald C.