friendly staffMichael G.
Citizen Storage Commerce Drive
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Olive Branch, MS 38654
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- 5.0 Average Customer Rating
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All went well. Staff was very accommodating.Bejae W.
Very nice and courteous serviceClay M.
I was very satisfied with the rental, customer service, the quick response to thorough answers, I received.Shondra B.
I wish I could remember the lady's names but I want to make sure that the lady who runs the Citizens Storage/U-haul location on Commerce in Olive Branch was WONDERFUL! She was pleasant, helpful and overall just a nice person. On the other hand, I extended my reservation (the second time) for another 24-48hrs and I was shocked when this extremely rude and disrespectful lady from the â€œu-haul regional officeâ€ called me and was just blatantly a rude person. She kept telling me what I did THREE TIMES, eventhough I informed her what she was saying was not accurate, she chose to believe a computer system without ever asking me directly what kind of information I was told or given. I ultimately told her I'd prefer to talk to someone else because she was being entirely too aggressive. Like most people with piss poor customer service she happily replied â€œok that's fineâ€. Yet she continued to be rude and just flat out ugly. If it will help, she called from number 901-366-2600 and it was definitely a middle aged white woman. Hopefully someone will do their due diligence and go back to listen to the recorded phone call because she has absolutely no business whatsoever dealing with people, let alone as a â€œcustomer service repâ€. I've dealt with a lot of rude people both in my personal and professional business but this lady was by far the WORST person I've ever had to deal with. When I had had enough of her accusations and ugly dialogue, she displayed a serious lack of concern and care for how she talks to CUSTOMERS, the ones who quite literally employ her. If I had been able to contain myself, I would have gladly spoken to a manger but I was on the verge of being someone other than myself! That is just how astoundingly rude she was from the first words out of her mouth til her fake â€œyou have a good dayâ€ response after I told her I had had enough of her attitude. There is so much more I would like to say, but knowing the current climate and lack of people wanting to work, I have no doubt that this survey is nothing more than a formality and that woman will continue on in the current position. I BEG YOU to listen to our phone call. Whether I was mistaken or misunderstood what the online computer told me, there is absolutely no excuse for the way I was treated, a paying customer. I doubt for a second that she owns the location I suspect is on Mendenhall because that's where she said I was â€œSUPPOSEDâ€ to pick my uhaul up from. Again, the lady who works in the office (I think Tina but I could be completely wrong and hopefully that isn't the rude lady's name because I would hate for the two to be confused, they are polar opposites) on Commerce in Olive Branch, Citizen Storage, was exceptional from the get go. When I went to pick up the uhaul for the first time, she said it showed me as picking up the following day, which is not what I reserved. She said it was not a problem, she quickly and with a smile, changed the reservation and I was able to drive the truck home that evening and begin packing up. When I needed to extend my rental a few days later, she called to confirm my online reservation and again, not only was pleasant when identifying herself but even more so when I thanked her for being so helpful. I always kind of â€œughhh'dâ€ when my customers at work would say what I'm about to say but I'm going to be â€œthat guyâ€ and say it about the nice lady, SHE NEEDS A RAISE! If I had to of dealt with the rude one instead of the olive branch lady on day 1, there's no way I would have even bothered asking for the reservation to be altered because it would have taken me all of 5 seconds to decide not to do business with a place who employs a nasty woman like her and puts her in a customer direct position, it would be a hugely poor business decision. She would run off everyone that walked in your doors. I hope that you will share my sentiments about how great the Olive Branch office lady was and I would highly recommend friends to rent from there simply because of her outstanding customer service. If I hear anyone mention the Mendenhall location, whether I know them or not, I will adamantly advise them to choose a different location. She wasn't having a bad day, she is just not a nice person. Thank you for allowing me to give feedback on my experience because rarely so I ever take the time to, even for a negative experience, but this woman should be corrected at the very least. Thanks, Clay H.Clay H.