Location indicated that they open for business at 8AM. I arrived at 8AM ready to pick up my rental and had to wait outside until approximately 8:30 because nobody was there to open the store. When I returned the truck at approximately 2PM, the same thing happened- nobody was there to receive the rental return. Used the key drop box and left them a VM asking for a phone call to confirm the return. I never heard back from them. The rental itself went fine but I'd be hesitant to rent from this store again due to lack of staffing and support.
BRANDON B
Towne Storage Vineyard
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orem, UT 84057
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Customer Reviews
- 3.5 Average Customer Rating
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One of the best service I’ve experienced with U-Haul
Ian HThe electronic return was frustrating bc the app rejected my mileage every time I put it in. After 6-8 tries, I just dropped my keys. However, when I drove by later, a very kind & friendly female employee assured me my transaction was completed.
Rosanna WThe employee was 30 minutes late to check out equipment. My appointment was at 9 am, he showed up at 930 am. Upon returning, the same employee is unfriendly and seems to not care about his position or assisting customers.
Richard BI rented a van and paid extra for a dolly so that was supposed to be in the van but it wasn't and they wouldn't refund me for the dolly.
Natalie H