The truck I rented today was smeared with animal feces and i had to use my hedding to put down and cover the shit up so my furniturewouldnt get ruined!! I HAD TO THROW AWAY MY BEDDING ALSO BECAUSE IT WAS FULL OF ANIMAL SHIT, WHO'S RE EMBURSSING ME FOR THAT. WHAT A DISGUSTING DISGRACE. How about you hire people to dothe job they are getting paid for! Im sickened and disgusted by having to pay for this kind of service! Would you pay?? I will make sure and let social media know how i was treated and show them what i had to deal with!! Oh you're damn right i have pictures!!!!The woman that rented it to me is a LIAR and LIED!
TERESA C.
JR Auto Repair & Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, IL 61350
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Customer Reviews
- 4.0 Average Customer Rating
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Nobody was there. Didn't answer the phone but the website said it was open.
Maria R.No improvement necessary. Rental was smooth & courteous, pleasant experience.
Don W.This is the wrong location which we agreed to drop off. The drop off took me over 30 to 45 minutes because of the problems caused by your team. We agreed that drop off was 229 Estates Market 1002 1st Ave Ottawa, IL 61350. This was agreed and confirmed during scheduling and confirmed with your scheduling team.
Timothy J.Staff at this location would not assist us, did not tell us not to park where we parked. They lied, Polly the worker came charging over to my car screaming and throwing her hands in my car window. They hit us with double fee and a cleaning fee when it was not only delivered early but clean. Liars and thief's.
Julie B.