I preordered an appliance dolly, and a furniture dolly. I called the day before I was scheduled to pick up the truck and the dollies and was told they wouldn't have the dollies. If I wanted the dollies, they said I would have to call around and find a different U-haul location that did have them. This is not good customer service to order items and not have them available when requested and not even having someone contact me to tell me they wouldn't be available. I also preordered 48 moving blankets to pick up with the truck. When I arrived, they only had 15 available. This is the same problem as with the dollies. The pickup location should have the preordered items available at the time the truck is picked up.
Eric J
Ace Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palestine, TX 75801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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My overall issue with UHaul is the company will readily charge you for mileage overage, late returns, and low fuel(4.50/gal in my case). But will not credit you for an early return or fuel levels that are higher than when picked up. Left a bad taste in my mouth.
David RI got over charged for gas and I filled to half tank and it was on 3nd of a tank when I picked it up
Jermaine WVehicle so high up I had to use something to help me get inside vehicle I’m short 5’3”.
MERILYN DThe pickup location and staff was great. But the truck we received did not function properly. The battery on the truck did not stay charged. We could not turn the truck off & if we did for only a sec, it would need to jump started. Not to mention problems with the drop off
Katandra J