No issues at drop-off.DAVID L.
Moving Truck Rental in Penn Yan, NY at Johnny Vs Auto Sales LLC
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Penn Yan, NY 14527
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Truck was wedged between a bus and another 26 ft truck .Lyle L.
Pick up location was over an hour away and was notified the evening before I was to pick up trailer that my preferred location did not have my reservation despite reserving the rental online in advance. The location was fine and the personnel was supportive, but the communication/notification from U-haul was poor. I recommend assessing availability earlier in the day or the day before that way U-haul can transfer the trailer to at least within 30 minutes of desired customer location. 56 miles away was extremely too far.Erika K.
The staff was very nice and helpful. It is a smaller location - wish they had more selection to pick from, but overall very good experience.James D.
I rent here exclusively because of the customer service.DAVID T.
John and staff are great!cathy F.
was a excellent rental.. everything smooth and orderly... had a small problem with the overhead door but it was addressed johnney on the spot by the agent. thxJames C.
Friendly staff, truck was spotless and drove well. Will use this location again for my rental needs.Douglas B.
Wonderful customer service. Great location to rent U-Haul trucks.Donald H.
I have used Johnny V's before. I'm terrible at using apps but I go into the office and they take care of everything in person. Easy to use friendly service.Will H.
Both locations were great. However, corporate customer service was awful and I will be contacting them further about the major issues that I had with themNate S.
Nothing. Great ExperienceBruce E H.
The employers were friendly and very eager to help.Kenneth W.
Friendly agent helped me unhookDion J.
Every time I have ever rented from UHaul, the rental process always takes way too long at the desk. This is true whether I complete the docs ahead of time online or not. Your data entry portal software must be terribly slow because there are long pauses by the customer service rep between entries. Improve your software, make it way faster and you will improve your customer service by 10x.James O.
It is hard to find. It took me a while to figure out I needed to drive into the business park. The Uhauls, as a clue to where it could be, were not visible from the street.Madilyn B.
Properly train person sitting at the desk and owner of the bussiness to be honest and tell all charges when using a debit card. At least the drop off site was professional and refunded 60 to me . Also uhaul needs to train these same people on how to hook up trailer chains so they dont dragJason F.
Thete was some confusion with the telephones during covid virus. Staff very helpful! Would recommend using their service again!Jeann M.
First part excellent t last part not. The return place stole mo ey off my card and its it's all N I ha e left after ha ing to quarentine for 2 weeks. I have $6 Tony name. I was told I'd have time to pay whatever the balance would be and the return place had no permission to charge my card. I have no way to feed my children right now. I'm calli.g my.lawywr and the BBB. businesses need to have a heart right now. Were all struggli.g ti get by.Jennifer K.
The only complaint I have is that the steering was a little looser than I like. Other than that, everything was great! Prompt & super friendly service!Joy B.
NothingRalph W W.
Service was perfect. Customer service friendly and professional. I would not change anything.Carol T.
This U-Haul location was fantastic. The staff (Johnny V, the man, the myth, the legend himself!...he actually gave me an autograph!) The truck was clean, handled well, and did the job. All in all, I recommend renting from this location, funny comments aside. Thanks, Johnny V!Spencer G.
The woman who works there provided excellent customer service - she was very helpful and very pleasant!Sue J.
Carrie was great!! It was a pleasure to work with her!Luella H.