I returned the truck with over a quarter tank more gas than I was required, you only gave me 111 miles to accomplish the trip and I went 11 miles over and you still charged me $1.00 per mile that I went over even though I returned the truck with over $40 more gas than I was required to. That's pretty pathetic. But today's businesses are greedy and don't care about customer satisfaction the way businesses did 30 years ago. I'll never do business with uhaul ever again nor will I recommend uhaul to a friend. Kind of petty charging me $11 when I left the truck with $40 more gas than I started with.
JAY R
Marzuco Electric
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Perryville, MO 63775
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- 4.0 Average Customer Rating
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Great customer service and satisfaction. Highly recommend.
Roger PAll of your trucks say you can leave the equipment at uhaul any time of day or night. yet we left the uhaul at Marzuco Electric, 206 Progress Dr. Perryville, MO 63775. and they charge my credit card with out my permission a $20.00 after hours fee. if the truck and the paper work both say drop off any time, how can they charge me for after hours. This is very bad business practice if you are going to charge someone extra money, it should state either in the truck or on the paper work that drop off sites reserve the right to charge after hours fee. As no one asked me or told me we waited to the end of the business day to drop off. Had I know that this charge would be place on my card. We would have dropped it off the next day as we still had one more day on our Receipt. This sucks and I want my money back!!!!!!!!!!!!!!!!!!!!!!! . We regularly rent u-hauls to haul items to our construction site and have never been charged before. When I called to get my money back the lady said to bad, I can do this if I want to. Very poor attitude for a representative of u-haul. Doesn't say much for the company when you advertise not only on the paperwork but in the truck as well, and then charge a service when it is drop off after hours.
Kenneth DOn first trailer, tail light wasn't working, no problem they gave me a different one.
DARRELL HAgain, disappointed with U-Haul. The U-Haul App would not let me do the drop off and return. A Human had to do the return/drop off for me. On a good note, the trailer worked out excellent.
THOMAS B