It would be nice if I could ask customer service to tell me where a specific vehicle might be available. I was looking for a 17' truck and all I was told was that there were NO VEHICLES in my area. Why not let me decide. It was very difficult to determine who had what without looking at everyone's site.
Hermann Bouska
Gellars Svc Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plymouth, MA 02360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The mobile check-in experience was beyond frustrating.
Jayce TohlineMy feedback has absolutely nothing to do with the location I rented my UHaul van. My comments are directed 100% at the absurd process I had to go through to access the key. I was told I had to log onto the UHaul app to access the code which would unlock the lockbox. That was not the case. I called your service number and was forwarded twice because the initial service rep couldn’t help me. I was hung up on twice by representatives who didn’t want to deal with my issue the day before Xmas. I was on multiple phone calls to find that I had to go to another website (not the UHaul app) and fill out all this crazy information (employer information, license, passport number - oh ya, I just happened to have my passport on me 🤪). It finally figured it out with a phone representative who didn’t hang up on me, a terrible experience that will have me pause before using your service again.
Joseph CaseyAgain pick up and drop off locations were excellent. The price hacking from online is outrageous!
Karen BennettThe online and over the phone help to get a key and start the process was horrible. This location doesn't have any where to tall to a person so I had to work with the customer service over the phone. They were horrible. Only after 45 min of calling that I was able to talk to someone who started the process and I was able to get going.
Elizabeth Holmes