I was told I had to drive three hours to pick my trailer up and I was going to get a day free. I didn't get the free day and I was actually charge $75 more than what my receipt says. I tried calling U-Haul numerous times and no one answered or called me back. I honestly don't think I would use U-Haul againHeidi B.
Moving Truck Rental in Pocomoke City, MD at Henslers Towing
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Pocomoke City, MD 21851
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Henslers Towing was incredibly friendly and professional. I went out of my way to specifically use this location to rent a Uhaul because of their excellent reputation. I would use Henslers again in a heartbeat!Robert L.
Great customer service. I will definitely be back to this location for all my uhaul needsJAMIE D.
I never do reviews, but felt compelled after a wonderful experience. The woman who owns this establishment was extremely kind and helpful. Best customer service experience I've ever had with Uhaul. She deserves a raise!!Daina S.
Overall experience was great! Awesome customer service.Patty C.
Nicest place on the Shore to deal with. Had a very negative experience at Moe's Towing, which is just a few miles away. Called Henslers and within 15 minutes, I was happily driving a U-Haul truck away. Highly recommend!!!!Cheryl S.
Was not able to do their job when we accidentally locked the keys in the uhaul. My husband had to use their tool and do it himself but we were still charged $65.Woodrow L.
Hensler's employees were very helpful, supporting our need for a tow dolly. They're recommendations were exactly what was needed and everything worked out fine. Thanks.David H.
Told i could pick up the truck at 830am. By the owner the day before. Drove 6 hours to pickup the truck. Arrived at 830am and no one around. Called the number and they said they wouldn't be there until 945. After talking to traffic, I had to download the app. App froze and had to call back. Mike gave me passcode to take the truck. I worked at uhaul for 2 years in college. I would never had done that to a customer or I would had been fired. Uhaul has really gone down hill. Very unsatisfied.....Jake S.
People were very friendly & helpful. Process was quick & easy. I can't honestly come up with anything they could improve on.Daryl J.
Thanks for the easy drop-off instructions. Hopefully see you in person next time.Matt W.
Better highway signDebbie S.
It was a very well an professional place to deal with. I do have a ? About buying one of your used trailers don't know how long you keep them but would be interested in buying oneTwin O.
No improvements needed. I liked the service we received. Would use again.Rebecca L.
Give more time bring truck back especially when there is an emergency thank you so much for your helpRosalee M.
Outstanding group at Hensler's!!! I will definitely be using them for all of my future U-Haul needs!Alvin H.
A quick and easy equipment return. The lady was courteous and helpful.Don L.
They were great !ralph S.
Had insurance added to my bill when I called and brought that up I was told I did not say that. Not going to waste my time arguing over $32 but not the way a problem should be handled.Rodney B.
Would free steak and tails be pushing it?? LOLkarl F.
Very helpfulDale T.
Only have trucks and trilers; no installation or services.chuck T.
This is the second time I've rented a Uhaul from the this location & I am just as disappointed this time as I was last time. I only picked this location because they were the only one in my area that had a truck available for that day. They charged me for things that was not told to me prior to me renting the truck & then they add all of these other charges that are uncalled for. I would NOT recommend this location to anyway.Kelly C.
No appliance hand truck, only 6 pads instead of 12. Both of these were on my confirmed reservation.Bernard M.