The representative was very helpful, but the biggest issue that I encountered was that the representative did not explain that had to drop the truck off at the location I rented it from, which caused me to incur a $198 wrong drop off fee. During the rental process I clearly stated that I would be dropping off the truck in Lufkin but was not told that a fee would be incurred if i did so. So, on 2 Nov I called Customer Service to dispute the wrong location drop-off fee. Like i stated the representative was nice but failed to clear discuss the process and procedures.
MICAH P
The Shed Movers 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pollok, TX 75969
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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nothing. staff was quick and courteous and helpful with the trailer that I rented.
GEORGE BThe ladies at this location were extremely friendly, and courteous. They were very helpful and made my experience of picking up & dropping off my trailer problem-free!
Jennifer SLiz was awesome to work with. She got the job done!!!
Brenda L