9' Van was extremely dirty. Employee who worked in the morning upon pickup didn't have any idea how to "check me in" (plus she was late upon opening the place and I was standing outside waiting for her). As a new U Haul renter for the 1st time, I had no idea what to do. This morning process took 45 minutes to 1 hour!!! She had to call someone for help for the entire process on the computer. I had a tight schedule that day (only had the van for a day rental), and was concerned the day was getting off on the wrong foot. Once the process was complete, the van key wasn't in the lock-box, I had to go back into the place and the worker had to get it out of the drop box from the last renter. On top of all that, the worker WASN'T WEARING A MASK during a pandemic (took it off to 'make a phone call' - like they thought the other person wouldn't be able to hear them through the mask, when they had a sign on their door that said "MASKS WORN AT ALL TIMES INSIDE". I was VERY uncomfortable the entire morning. Upon return later that day, I was helped by the Manager of the place (THANK GOODNESS), that actually listened to my concerns about the morning rental process, took notes and made it right. This was the saving grace in the rental process of the day. I was very concerned that I would be held responsible for the EXTREME MUDDY conditions of the van, but the manager assured me I would not, and even followed up with a phone call and a credit on my bill. Yeah for that customer service!Julie A.
Moving Truck Rental in Ramsey, MN at Ramsey Storage Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Ramsey, MN 55303
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.