The original size uhaul and location did not have what we reserved. We spent hours trying to find a uhaul and dolly and was sent to several locations. Spent 3 hours trying to get uhaul and equipment. Then had remake multiple trips because we had to take a smaller truck. Really made us spend more time than expected. I'm a single pregnant mother of 4 and this was the worst experience for me and my family.
Moving Truck Rental in Richmond, KY at American Hall Storage
Moving to or from Richmond, KY 40475? Get FREE truck rental rate quotes at American Hall Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at American Hall Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Richmond, KY.
Cargo vans and pickup truck rentals in Richmond, KY
U-Haul cargo van rentals and pickup trucks in Richmond, KY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Richmond, KY 40475. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Good people and service. I rent here everytime. You should too if you live in Richmond close to I-75 at Exit 90.
The girl was very rude and charged me without telling me or any explanation.
The corporate computer would not connect to complete my contract. Finally, the attendant was able to get cust serv on the phone and create a phone rental.The truck sticker said it was inspected in August 20. I doubt it. The ignition switch was a continual hassle getting it to work... wiggling the gear shift nor the switch itself helped. Sometimes, 20 attempts at turning the key to get it started. The check engine light was on when I took the truck, advivse the attendant, she said go ahead and drive it. When i returned it, the attendant asked if the truck ran ok, it did, and she put it back in line. Gas mileage was terrible. About 8 mpg. When I got back to the rental company, they were gone to a funeral so I attempted to call customer service. Waited on line till I got tired, downloaded the Uhaul app and tried to check out, the app would not accept my position even tho I had the location app on. Here's a hint, your computer sstem needs attention of a renter to try i tout. Your turck inspector oughta be checked to see what he checked when he sign that ticket on the door jam. Just sayin'.
Only fault to the drop off was the website wouldn't let me check it in cause they couldn't determine my location , so I had to go back the next morning to do it , but the lady there was very helpful in resolving the problem
Make sure tread depths are the same on the tires Also inside attendant did not even come out to help with the trailer only to take a picture.
We're moving just 20 miles away and have used this location twice to move small things to put away before the big move. They are aways friendly and the location is ideal.
I rented the truck for 160 miles. I drove 114 miles. Got charged for 374 miles over. I went back and they said they would issue a refund but instead they charged me a 2nd time. I will be going back again to try and resolve the issue.
Service was rather unfriendly and unhelpful; will look for friendlier and more helpful truck rental place in future.
Night drop off
The representative verified the bent pin by using a hammer to get it out. She checked us in clear and put the trailer in for repair. She said She can't issue a refund at her faculty since she is just a pick up/drop off location. She suggested reporting issues in the survey.
At first glance the truck was clean BUT upon driving it had just been wiped down at best. The cup holders were nasty and when we started cleaning it took us an hour to really get the dirt off all the surfaces. With things the way they are today I would expect a better job cleaning. The truck itself was fine. Just way to big for what we needed. It would be have better if they called and asked if moving you up to a bigger truck was ok before just telling you that's all they have when I checked in the day before. An upgrade at no charge is not always an upgrade. We had to trim trees and use a different loading spot because the bigger truck would not fit.
Excellent customer service that get you in and out highly recommended stop and get it
I rented a $20 a day truck kept it for 2 hours and had $45 service fees I did not fold the 10 pads that I had but I'm disappointed in that much service fee on that truck
The small box trucks need ramps as well. We load furniture on them as well and a ramp would be helpful.
The location FAILED to provide me with instruction, especially since it was my first time renting a Uhaul. She did not tell me what to do after dropping it off, causing me to be charged extra fees.
Excellent service, fast pick up!
One of the better U-haul dealers I've ever been to.
Nothing with everything going the young lady inside the building was very professional and attended to each customer's needs in the order they arrived
I just dropped off I was just glad to be done with U-Haul and have my supper I needed it and I hope I get my money back that they took it hold on it .
The truck I reserved was not available so I had to rent a larger one. The staff were very friendly and helpful, and as it turned out I needed the larger truck anyway. Your employee made the whole experience as quick and easy as possible. I would not hesitate to use U-haul again or recommend this location.
The owner was there on time, had problems with his card reader only to find out that the keys to the truck had been placed in the wrong location but during the whole time stayed positive, resolved the issue and got us on our way while following protocol in view of the coronavirus pandemic Kudos to a job well done and I'd recommend this location to anyone
Very helpful staff. Took minutes to hook up, go through check and leave with trailer. Wish they would keep my drivers license on file as a repeating customer. That may be a corporate IT issue.
Due to a mix up in communication between the initial e-mail and service rendered this location was able to extend our rental with no hassle and the person on the phone was very helpful and polite
Even with COVID-19 protocols in place the service was personal and efficient.