The man at this location was great. I originally ordered a u haul for pick up off Van Buren and they did not have a truck for me. I was supposed to get a $50 guarantee and never did.
Viviana Nava
M&T Smog 1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Riverside, CA 92504
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Customer Reviews
- 4.0 Average Customer Rating
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Robert's conduct at M&T Smog 1 was remarkably discourteous and unprofessional. Not only did he overcharge me, but his response to my inquiry was deeply disrespectful. He resorted to profanity, telling me to leave his store immediately. After contacting U-Haul directly, it came to light that he had billed me for 5 days instead of the 4 days I had the truck. U-Haul promptly addressed this error and assured me of reimbursement. Additionally, Robert's demeanor throughout the interaction was consistently impolite, and he explicitly stated that he was not representing U-Haul. I am unequivocally disheartened by this experience and have no intention of returning to this location for any future services. Were it not for U-Haul's swift resolution of the issue, I would have been hesitant to consider their services again in the future, given the ordeal facilitated by Robert at M&T Smog 1.
JUNELYN PALMERNothing
MIGUEL RODRIGUEZAbove average means very little room for improvement.
Glenn PontowI was accused of damaging the truck when I turned it in, the U-Haul guy started taking pictures and I explained to him that the damage was already on the truck when I picked it up. He asked if I had insurance coverage on the truck.he assumed the worst without getting all the facts.
Mark Stephens