Phone pick up was terrible. App would not scan back of licence. Uhaul employee could take a picture but customer must scan back of lincence. I spent 30 minutes trying to scan back of my licence. Extremely frustrating! Eff your phone pick up app!
Moving Truck Rental in Rochester, NY at U-Haul Moving & Storage at Rochester International Airport
Moving to or from Rochester, NY 14624? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Rochester International Airport.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Rochester International Airport
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Rochester, NY.
Cargo vans and pickup truck rentals in Rochester, NY
U-Haul cargo van rentals and pickup trucks in Rochester, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Rochester, NY 14624. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I charge was made to my account without any notification. They said a email was sent but nothing in regards to the bill.
The General Manager Anthony is rude, lazy and clueless on customer service and his job in general. Itâ€™s beyond my comprehension on how that kid was even promoted to the position. The poor rating above is for Anthony. He should be placed in a location that isnâ€™t as important as the U Box since itâ€™s the only one on the west side of Rochester. On the other hand, Nancy & Miguel have EXCELLENT customer service skills and are VERY professional, competent & efficient! If the rating was based on these two alone, they would be rated FIVE STARS!
Smooth and easy pick up! Equipment was cleaned and sanitized. Cargo van works great.
When I called to book my reservation I was looking for the Ridge way and Long pond. I clearly stated this on the call and she reserved the trailer. When there it was the wrong location.
I have been using U-Haul for years. I have never experienced a more professional,friendly environment. The employees love what they do! Please believe I will be back.
The mobile check-in and return process went smoothly, and the equipment was in great condition.
I was a quite upset that I rented a uhaul pick up truck today at 9:30. I was told upon pickup that I had to have the truck back by 11am for another rental. Who rents a vehicle for 1.5 hours. A complete waste of my time and money.
Very friendly and knowledgeable staff ...
I've said it before, I'll say it again. This Ajax location AND their people are the BEST! Even tho I was needing a trailer out of town, I called this location for guidance. Anthony, the GM, is GREAT! Possibly buying a motorcycle out of town, 4 hours away, complicated my reservation. Anthony told me exactly what trailer to rent and gave me 2 options right in Troy, NY. Those locations didn't have trailers but Cohoes did. Upon returning the trailer to Ajax, I didn't catch his name, but the guy was great. I had it mostly unhitched, he was so kind to take it the rest of the way. I'll ALWAYS use Ajax! This location sets the above grade standards you should strive for!
would not let me rent after they allready rented the day before based on association to some one else that is bias..and uncalled for ..I will be contacting my lawyer.
The sales person went above and beyond to help me get started and when I parked the trailer. She even stopped me and took off the trailer to make it easier for me to leave quickly. She practiced social distancing perfectly!
You folks accidentally kept my driver's license. It was an easy mistake to make and it didn't cause any serious harm, but I rent from uhaul all the time -- it would be nice if it could just be on file so that needn't happen again. In any case, the price was reasonable and the pickup and dropoff were smooth and fast. Nice.
The trucks were parked VERY close to each other making it difficult to get into and very difficult to accurately inspect. The vehicle overall was clean but gum wrappers were left in the drink console in the center and the hand console in the passenger side door.
Very good customer service
There was a lite out
I normally go to the uhaul in henrietta but decided to go to this uhaul because it was closer to my house but wow what a horrible mistake. I was given a uhaul with a dead battery after packing up the uhaul. Then, I had to call roadside assistance and wait for the tow truck to come to jump the truck. This burned a lot of gas which I had to pay for, in addition to needing to keep the truck on while I unloaded it because if I were to turn it off, it might not restart. When I got back to the uhaul location I asked for some type of compensation or discount and the employee just told me that I need to talk to the manager. He was not at all apologetic and instead just made excuses such as "well this happens a lot when it's cold out."
The GM at this location was super nice. I believe his name was Anthony. Took his time explaining and making sure I had everything I needed.
nicest service i have ever had a u-haul location ever. will be using this location from now on.
Due to the snow/ice at this location, truck needed to be cleaned before leaving lot, delaying my departure time. I would highly suggest that UHaul invest in trucks with cruise control for those who rent for long distance drives such as mine was!
Anthony was stellar to work with! Knowledgeable, attentive, efficient. U-Haul is lucky to have him as an employee!
This is our go-to rental truck location in Rochester NY. We've used them before, and always expect to and do receive excellent service.
Nice job and efficient
Door track needed to be lubricated on the covered trailer. Took 2 of us to get it up & down.