Moving Truck Rental in Rochester, NY at U-Haul Moving & Storage at Rochester International Airport

1124 reviews

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Truck Rentals

One-Way and In-Town Local Rentals in Rochester, NY 14624

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

1124 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

I have no complaints ! Thanks again!

Philip M. 
Rating:
5.0

Everything was great. We'll definitely use you again. Our movers we hired through your service were amazing. Highly recommend them also.

Mario G. 
Rating:
5.0

The front desk employee she was super nice as well as the manager

Lechisha A. 
Rating:
5.0

The staff was very friendly. They had me in and out of there very fast. It was a pleasant experience.

Jeffrey P. 
Rating:
3.0

Quick and easy. The location isn't glamorous but it felt safe.

Lynette K. 
Rating:
5.0

The truck we had rode very rough. Very uncomfortable to drive, rode rough while traveling on the highway. Would not get another one of this brand. It was a ford gas model, was not happy that this vehicle was a gas model, should be a diesel for this size vehicle.

Scott J. 
Rating:
5.0

The whole process was quick and easy

Yolanda D. 
Rating:
1.0

I was charged for cleaning even though I cleaned the truck very nicely. I also have proof of when I picked up the truck, the truck was not maintained clean by the staff.

Hawdang A. 
Rating:
1.0

The return was not working I took a pic of the gas and truck at location

Tamira D. 
Rating:
4.0

Its located in a great location. Facilities are clean and processing my request was quick and efficient.

WILLIAMGREGORY C. 
Rating:
1.0

U-haul is attempting to overcharge me $12.22 for $2.89 in NYS tolls. No explanation of their charges and no response from their collections team. Its a big red flag when a NYS toll is normally $.22 and they charged $5.10.

Bret W. 
Rating:
2.0

Equipment was dirty, and staff member in office when I returned the truck on 2/4 at 7:30 pm was extremely rude. Absolutely NO customer service skills !

Jason M. 
Rating:
4.0

I used the touchless pickup experience and it would have been good to know that I needed to bring a passport or an alternate contact info, or the contract with me. If that was communicated at some point it wasn't noticeable to me. Overall though - it was a very good experience.

James N. 
Rating:
5.0

Everything was great! The girl who took care of the rental was kind and thorough in taking care the the paper work. She got the equipment I needed and brushed the snow off the truck and drive it to the office for me. She was great.

JAMES E. 
Rating:
5.0

Don't change anything at all!

james D. 
Rating:
3.0

Check the truck before rd ring it. We got home and realized key didn't work in driver side door. Had to climb over from passenger side

Ryan K. 
Rating:
5.0

Was a great experience. Very friendly and knowledgeable employee got me squared away.

Suzannah H. 
Rating:
5.0

perfect service

Luis A. 
Rating:
5.0

The truck did have a marijuana smell

Kevin S. 
Rating:
5.0

The service was excellent. Both employees that I worked with.. first with calling to make a reservation, change reservation and also at pick up where friendly, helpful and easy to work with. Pick up and drop off were quick. The only item that I will say was that the truck itself had an extremely strong unpleasant odor in it. Other than that we had a good experience.

Barbara T. 
Rating:
5.0

Rep marked that gas tank was half full but when we started driving away we saw that it only had 5/16 or just above a quarter tank.

Michael G. 
Rating:
4.0

I was charged for 2 days and only had truck for 4 to 5 hrs. Waiting for response and refund. No one was in your lobby for a extended period of time to where I put keys in box around 6pm and left. Apparently no one checked to see what vehicles were returned that night so their trying to say I brought it back the following day. Look at your cameras. I was there. Also no one ever answers the phone

Jamar G. 
Rating:
4.0

Gas tank was below Full during pick up but I was informed it was full. Returned the tank completely full. When I filled the tank full, by looking at the gauge I came to know that It wasn't completely full during pick up.

Pranay K. 
Rating:
5.0

Great customer service, friendly staff, very welcoming and accommodating. Thank you for a great conversation. :0)

Kathleen W. 
Rating:
5.0

Excellent and nice customer experience and service

Balraj S. 
No reviews have been submitted for this location.

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