The guy was not friendly, non responsive. Would not answer his phone calls, did not respond to the door bell he has posted even though he was on the grounds. We walked around call out and after 45 minutes, he came outside
Felicita O
Triwest Sales & Leasing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78263
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Customer Reviews
- 3.0 Average Customer Rating
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The salesman was unable to complete my transaction at the pickup location. He had me to sign a piece of paper showing I picked up a truck and said he would contact U-Haul and email me a contract, as to not hold me up. He did not do any of this. I travelled from San Antonio to Tullahoma TN without a completed contract. In fact, when I stop at the first rest area for the night, it showed my reservation was cancelled due to the fact I had not picked up the truck! I was contacted by a corporate manager two days after dropping off the equipment to complete the contract and collect the payment!! Wow what would have happened if I would have been in an accident or injured! According to the corporate representative no one knew I had the equipment until my turn in triggered the chain of events to collect payment, which is all they were interested in!!
KRISTIE DWe reserved online for an in person pickup at 10 am on 12/13. Arrived at the location and posted hours on the door were by appointment only on Wednesdays. Called and were told to download the app and complete the online check in. The app process itself was frustrating asking for contact information for multiple parties to verify my identity in order to complete the check in process. Poor cell service in the area and ultimately finished the online check in and obtained the lockbox code. So over an hour wasted to complete the pick up. We requested an appliance dolly which was not in the truck. We did receive credit for the missing dolly. There was actually somebody there on-site when I turned in the truck so the drop off was easy and the gentleman completed the turn in process because again, poor cell service and the app was glitching so I was unable to complete the online checkin on-site. Overall a frustrating experience and when I need a truck again I will likely use a different location or a different company and confirm staffing and availability before renting.
Erik IThey helped me out when another location said they couldn't. They know what they are doing. I only wish they had more space in the parking area.
jeff hSlow as heck, and not very friendly.
Bradley P