I spent 45 minutes wandering around the dropoff location and had to call the Uhaul toll-free line to obtain assistance. As well as being inconvenienced, the delay caused me to be late for an important appointment. Furthermore, I have no indication of what my final bill is/will be.John M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Santa Rosa, CA 95407
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Internet is awful and pick up/drop off is via phone. Pin wheel, pin wheel, pin wheel. No one to call. No one in office. Then was overcharged by almost triple! Truck was fine; otherwise I would have rated poor. Got some refund; otherwise I would have rated poor. My $60 rental turned into $145. Took a week for response and only because I called every day. I should have received an $85 refund and for some reason was only given $69 and change. Don't know why. Done calling. Will never use this site again. Sorry.CARLY B.
Customer service was great thank you so muchvirgina B.