Maintain your equipment and don't double charge your long time customers
Moving Truck Rental in Santa Rosa, CA at U-Haul Moving & Storage of Santa Rosa
Moving to or from Santa Rosa, CA 95407? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Santa Rosa.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Santa Rosa
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Santa Rosa, CA.
Cargo vans and pickup truck rentals in Santa Rosa, CA
U-Haul cargo van rentals and pickup trucks in Santa Rosa, CA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Santa Rosa, CA 95407. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The Santa Rosa UHaul Team is personable and efficent. I drive 20 miles to rent from Them FIRST.
I had reserved a 17' Uhaul truck and when we arrived we were told there were no 17' trucks available so ended up with a 15' truck which resulted in our loaders and unloaders having to make 2 trips as well as I had to pay for the extra 2 hours that took. In addition, you advertise that you open at 7:00 a.m. - no one was there until 7:30.
When someone reserved a trailer, have the one he reserved there. My trailer was not there.
The customer service at this location was great. Very helpful and accommodating to me needs
Quick, fast, easy. 5 star
The manager, Don Sheldon, has ZERO customer service skills. This is the second time I rented at this location. I saw be short with customers previously. On the day of rental, I saw him get an elderly lady upset and be unhelpful to another customer. When it was my turn, he was terse and generally unfriendly. I'll rent from somewhere else from now on.
Although polite enough, I received the vehicle at a quarter tank. When questioned about it, after 20 minutes waiting, I got my contract returned with scribbles on it. He said just show it upon return and I wouldn't be charged for the lack of fuel. I returned the vehicle almost 2 hours early. They didn't want to look at the contract. And asked that I leave it in the vehicle. Luckily I took pictures of the fuel, mileage and contract. The next day I was overcharged for the lack of fuel. Now I'm waiting 3 to 5 days for the refund of the overcharge. Quick to take my money, slow to return it.
I reserved my trailer a week in advance and then drove 2.5 hours to the U-Haul store on my reservation day, and when I got there they only had one trailer that matched my reservation and it had a flat tire, and so was unable to rent the trailer model I had reserved and had to settle for another type of trailer that made my move extremely difficult to accomplish. Then I'm offered the $50 reservation guarantee and it was taken back from my account and I was overcharged and I'm dry upset about my whole experience !!!. The U-Haul yard I went to had plenty of time to change the flat tire on the trailer I had reserved but they were just too lazy !. The promise of the $50 reservation guarantee seems to be a lie ?.
When my husband, age 70, went to return the truck, he was overwhelmed with the directions that would allow us to save $20.00. I would like to suggest that you mention the directions and even offer a tutorial for your older clients. My husband is not in the habit of reading everything he sees, so he was unaware of this opportunity.
My only recommendation would be to stop charging if it's a quarter mile over the predicted mileage, enjoy the eight cents you bastards!!!
fOR YEARS, THAT SANTA ROSA LOCATION WAS THE WORST EVER WITH THE NO ATTEMPT AT ANYTHING EVEN CLOSE TO CUSTOMER SERVICE. I DON'T KNOW WHEN THE NEW MANAGEMENT TOOK OVER...BUT ITS THEY'VE REALL TURNED IT AROUND. WAY TO GO. MY ONLY COMPLAINT IS THAT THE PEOPLE AT THE 800 TELEPHONE # DO NOT HAVE ACCURATE 411 ON THE DIFFERENT LOCATIONS' INVENTORY.
After visiting a number of locations, this facility was not managed very well, having to wait extended periods for service, having to search out help and ask for help, opening up iate,equipment not available as promised and not accommodating.
Everything was good, however, when returning the vehicle, the sign said wait in your vehicle and a uhaul customer service representative will assist with the return. I sat in the vehicle for about 7 mins while 2 to 3 employee looked at me but walked by and kept working. I finally got out and asked if someone was going to help me and the guy said oh just leave the keys in the van your good. Not the worst customer experience but could be much better. There should have been a proactive approach instead of just looking at me sit in the van without helping me. Wes, at the counter, was fantastic - very helpful and friendly when picking up my vehicle
No customer service to really speak of. Much like Kaiser, you have to self advocate to get anything done at this location.
The customer service was beyond aweful the general manager don I believe his name was yelled at me and was extremely rude and even went as far as To refuse to rent to me ... but once I told him I would call corporate he changed his tune fast ... they also placed my call on hold couple times for long periods of time and then hung up on me ... I will never rent there again and I will let all my friends and family know how horrible I was treated
Charged for fuel when they were supposed to give me a credit for getting gas, which I did.
I said yes to â€œwell maintainedâ€ but I noticed a definite shimmy in the steering wheel and I assume that the front end needed alignment. Not really a quick repair and I was very happy to have the truck anyway.
Not switch the type of trailer. Reserved an enclosed one, got there to find they only had open trailers, no warning of this.
Verify the gas level: don't overstate it so you can charge the customer an outrageous amount per gallon, verify the mileage. Don't charge customers $1000+ when it should be $60. It's a good thing I got fotos.
I didn't get the service technician's name but he was very tall and very helpful. He let air up the tires on my truck and it was all quick and easy. Very quick return.
The after hours checkin was not pleasant. App was almost seemingly ok until I hit some roadbumps. One of them being that the mileage entered when I rented was higher than when I returned it. Good fun sitting out there in a sketchy neighborhood at night trying to figure out how to proceed. Luckily, a couple of your employees were still around and helped me out. Bonuses to them for sure please.
Might I suggest that you do not reserved the same vehicle that is rented to me to someone else until 2 hours after it is supposed to be returned seems to be a lot of traffic and other issues that keep clients from returning in a timely matter and I can see that it causes stress to your employees that have to deal with angry customers.