I made a rental reservation at a different location & I arrived promptly at 7am to pick up the vehicle, along with extras I had ordered (blankets & furniture mover). Apparently, my location was changed without notice. After driving to the Weston Hotel, I find out they don't open till 9am (not the 7am I reserved). Fortunately, they woke up the person and asked him to come in 20 min later. The truck did not have the blankets or furniture mover, which was a big disappointment. I wasn't charged, but I needed these to complete my move. I wasn't pleased that my pick-up location was changed without my awareness and that the vehicle wasn't prepared per my order.
Felipe Villalobos
Weston Hotel
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61109
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Customer Reviews
- 3.0 Average Customer Rating
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Let the next customer know they need to watch the support prior to checking out.
Timothy WimmerNo customer service not knowing how to take care of issues just answer the questions
frances vipond jrN/a
yveett hernadesI had got to the location to 5 people sitting outside drinking and smoking the guy didn't know anything about a truck or trailer getting dropped and felt like I was getting scammed by crackheads so I returned the truck to where I got it from
Andrew Janes