In person places were okay. Uhaul website is absolutely awful. Does not let me edit the reservation, and screwed up my drop off location so i had to call in and go through a whole process to return the truck.Andrew D.
Moving Truck Rental in Skippack, PA at T Bone Professional Detail
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Skippack, PA 19474
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.0 Average Customer Rating
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Thank you for the receipt. I want to report to you that dropping off at your facility after hours was a horrible customer experience after a long day of moving. Please improve your process for others. If there was not a nice fella who helped us, I wouldn't know where to leave the truck. 1. Make sure the name of your company is in the Uhaul system. I almost left the truck at a storage facility to buildings down the street. Look at the paperwork I left for you with no company name listed. 2. Make sure you tell folks either they can't drop off after hours or them with a gate code. Neither if these were communicated to us. Very disappointed in this service.Robert U.
We found this location difficult to find. They had a very small sign on the lawn with a uhaul sign. I tried calling the business before and after with no luck. Never saw the store except from behind a gated, locked entrance. Our overall experience was not pleasant from scheduling, pickup and return. We would look elsewhere in the future.Thomas O.
Gate was locked upon returning. Had to call a phone number, no one answered. Finally got through and was given access to the gate.JOSHUA S.
There is a gate blocking the parking lot where Uhaul rentals are stored. This gate has a Uhaul Dropbox and a list of intrusions except that the instructions have been washed away. It is unclear that you should leave your van outside of this gate because it looks like it would block other businesses from getting in. Don't mind a drop box but clear instructions would be nice since I wasn't happy to leave something I could be held liable for in a driveway blocking an entrance.Emma G.
I would have preferred to pick up closer to my home and with a live person rather than the website.Millard J.
Unable to pick up truck at designated time due to being in a locked compound and GPS saying I was not at location/ ( they keypad is a distance away from the office so it wouldn't register being within the specific distance is my guess.) Spent a long time waiting for CS rep, she was good but got disconnected with no followup.Tonya H.
I could not find a drop box for this location and I wasn't able to reach anyone at the location after multiple phone calls during their service hours. I ended up locking the truck with the keys after 30min of waiting that morning. Otherwise the location was simple to find and had no other issues.PAUL R.
The self help portal was horrible and confusing. Remove it.William M.
The communication with the U-Haul agent was not smooth. We waited for over 10 minutes for them to respond. Every other part of the process was smooth, but not sure why the agent communication was so clunky.Andrew F.
Be available at advertised opening hoursAnette B.
Getting the truck was too difficult, customer service took forever to answer. Was accused of falsifying milage and was charged over $9000 and had to argue with customer service to reduce the charge that i wasnt even supposed to get. 3/10 experience.Katherine B.
The UHaul app was buggy and I had to call the Uhaul 800# to resolve the issues. Otherwise everything was greatDiane K.
Your online system is poor. It should not have taken me 45 mins to pickup the van!!! Never did your system say the location is closed. I had to download the phone app which the customer service person was not responding to my questions in the chat. Then the system made me start over. When I could not add mileage and gas level on my phone I called the 800 # And was told they could not help me. Very very poor system. I will not recommend U-Haul to anyone.Michael H.
Nothing to do with the location. I had a lot of trouble with the app. The app kept â€œreconnectingâ€ - taking several minutes. On return I couldn't connect at all and had to call the return in. The U-Haul agent I spoke to was very helpful and friendly.John L.
First of all, I would like to thank the "T Bone Professional Detail" for holding the truck and waiting for my pick in spite of their closing time on 26th October. However, I was totally unhappy with the U-Haul Moving & Storage of Norristown for their attitude. I booked my u-haul truck at Norristown location but I was told to run to Skippack location to pick-up my truck (which was 11miles away). While I'm on the way to skippack to pick the truck , I got the call from customer care @ 11.55am and told that pick-up location will be closed @ 12:00Pm . If I don't pick-up by 12 pm my order will be canceled. I was requesting desperately that I'm moving all the moving guys has come to lift & shift and canceling will screw my moving. However, she was adamant and not moved an inch with my humble request. I called T-Bone professional detail and requested them to wait for 5mins more which they agreed without any fuss. Big thanks to T-Bone professional Detail but Big down to U-haul norristown moving and storage. Overall , very bad experience with U-haul and due to pick location change I endup paying additional $30.Ashiq Shamsudeen A.
Continue the excellent service!Laurice H.
My pick up time was change three time, my pick up location was also changed three times, and the truck I asked for was changed from 17' down to 10'.Ryland B.
Dirty truck cabin and didn't include my paid for items (dollys) or return my calls about issue at hand.Cory C.
Alert the customer ahead of time if city of pick up has changed from original reservation requestVICTORIA J.
great location but wanted a 20 ft and got 26 which was a bit much and the original pick up was out of my way but the ease to get the truck was great!Kristina P.
Over charged meapril T.
It was hard to find the office at first--not very helpful staff. Our online experience was a disaster! Our first reservation did not go through, and our second reservation was screwed up, and the third reservation was 30 minutes away.Mark A.
very impressed w/ our experience renting the 9' Cargo van. thank you!!William T.
This location was great. The problem is that we originally scheduled to pick up a truck in Pottstown, where we were moving from. When I went to pick up the truck in Pottstown, we were told our truck pickup was in Skippack (a 30 minute back track). I had not received any text messages telling me the pickup location had changed. You need to have a better way to communicate with customers. If you do change a pickup location it should be as close as possible to the location selected by the customer.Joseph S.