They charged me a day extra when they were closed the day before and the rental place said ti bring it back Monday.
Melody H
Sultan Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sultan, WA 98294
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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There were issues with retrieving the vehicle. They made me go online but the website kept kicking me out. It took 45 minutes total. Also, I was auto charged for insurance $15. Not a great experience.
Emily RThe Vechile had engine light on. Trash in the vehicle such as used napkins and dipping sauce. The gauge was not accurate,for instance, the sheet said 7/8 on the gas gauge but it is not (also have a photo prior to driving the vehicle).
John PEliminate the need to contact 2 people by phone or a passport. These are ridiculous requests. You have my credit card and license and written contract. It took me 45 minutes to have U-haul mess with my app answers andI had to pay extra for that time. The local Shell station finally got involved and even he struggled with the u-haul site. One response was that a CA drivers license couldn’t be used. A second was that my license was blurry. A totally bad app experience
Mark SMy experience with U-Haul left me frustrated and disappointed. Despite returning the truck empty and clean, I was charged a $25 cleaning fee. This unjust charge, coupled with the company's indifferent customer service, has made me question their integrity. I caution potential customers to be wary of U-Haul's deceptive practices and lack of accountability.
James H