There is a dead zone for cell use at this location....this fact should be noted on the website. there was NO WAY to go on the app to check the rental in. We filled the tank to the place where is was when it was picked up, I when it was finally checked in bu the drop off location...1 personnel was very rude, 1 was quite nice...the 1 that was rude, just kept stating that it was going to be over an hour until it was checked in. We could see that he was busy with his other business, the automotive shop he was running. I was concerned about a charge for it being late, I should not have worried. I left and very shortly received a statement that said that my credit card was charged over $112 for not filling the fuel to the level that it was when it was picked up. I should have been notified prior to charging! That charge should have gone onto another credit card. That is soooo wrong, I understand that it might have been off...but only by a bit...most certainly not $112 worth! Where the hell do you get your fuel???? $20-$30 maybe....How does UHAUL get away with this??? I believe that UHAUL owes me at least $60 refund on this situation. I will most certainly be passing this experience along on all social media. Sarah Guerrero
Sarah Guerrero
Affordable Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sonora, CA 95370
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great customer service! Fast and convenient pickup and drop off!
Althea AhrensWindshield wipers need to be replaced. Truck was clean and customer service at Affordable Towing was great.
CHRISTOPHER BUCOThey had the truck that was needed and at a good price. Very friendly and a good truck.
janice brownWhen trailer was returned at 08:30am we were told the person that checks it in wasn’t there yet but be in shortly he would then check it in and send a email. By 4:30pm we haven’t received a email. I then called the return place and spoke with the gentleman that told me it wasn’t there and it was at another location call them. The other location said the didn’t have it but would go look to be sure it wasn’t. At this point we drove a 1/2hr to where we returned it and it was right next to the office door to be checked in we spoke to the guy that was supposed to check it in and he was also the one who told me it wasn’t there, clearly it was he just had to step out of his office and LOOK! As he was locking up at the moment he would check it in in the AM . He didn’t and it took a phone call from me to UHaul to him to finally check it in. A day late also was fortunate nothing happened overnight to trailer .
Christopher Wagner