The owner was pleasant and helpful and the site well maintained. However, I didn't know I was supposed to do the return online and he never mentioned it. I later found out they can charge $20 to do this. Still waiting to see if that shows up on my card!!! Did get a receipt though that was a complete fabrication. It claims that I returned it with less gas (I did not and I have the photo to prove it) and that they charged me $37 and something for gas. The receipt also has my name typed into the signature line, but I never saw the receipt till I got it in the email. I certainly would not have signed it with the false information on it. Very, very disappointed with the whole process. Done with this company. 35 years of goodwill ruined by a terrible new pick up and drop off system (over an hour on the phone trying to get their system to work!). Nope. Done.Ruth M.
Moving Truck Rental in Spruce Grove, AB at Five Star Transport
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Spruce Grove, AB T7X3S2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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thanks, you guys are awesome.Lance L.
If you truly care about your businesses name and reputation, I would highly recommend that this location represent Spruce Grove vs the location out of Progress Glass. The people at Progress Glass are horrible to deal with. Their equipment was not well maintained. They were very rude and unprofessional. Don at the location I rented from was professional. He was experienced and had a beautiful property and environment to be in. He was a pleasure to deal with and kept all of his trailers off the ground and lined up perfect. Loading and unloading were easy with lots of room. He deserves the business NOT THE ONE THROUGH PROGRESS GLASS!!!!Ryan S.
The unit had grass in it when I opened it. A broom took care of the issue.Sally B.
The manager of this location was very pleasant, informed and a credit to Uhaul. I hope his approach to customer service is the standard that Uhaul sets and not the exception.Jason R.
Don was very helpful and personable. The unit we chose fit our needs perfectlyc and Don went out of his way to ensure that the entire process was streamlined, and met our expectations. Thank you Don. We will certainly use this business again should we have the need.Lois Y.
The pickup location was 40 miles from my original pickup location. Otherwise the transaction went well.Alexander T.
Service was excellent ðŸ‘LYNN DONNA D.
drop box for keys should warn you not to drop keys until pictures of gas , mileage, and interior are taken.Debbie Ann D.
Very accommodating and would definitely go back! Made my bad experience with uhaul turn into a very good one! Thank you very much!!Travis H.
Excellent top notch service and a very knowledgeable representative that was great to deal with face to face. It was a pleasureTroy S.
Very quick and easy to pick up the trailer I rented.Simon M.
Great service, friendly guy.Doug A.
Don is awesome Efficient, friendly and helpful Nice location, clean , and easy going Highy recommend DonBarbara A.
Thanks for everything, nothing to improve on. 5 star serviceKatelyn W.
Well satisfied with the transaction...definitely would recommend this outlet.Gerald K.
Excellent service. Very friendly and helpful. Made the move so much easier!Jean N.
The whole experience with uhaul was unacceptable right from the beginning. Stating with the trailer hitch installation. On the day we booked we showed up only to find out they didn't have the parts and it could not be installed thag day. Moving is stressful enough and when you book an appointment in advance, they parts should be there or you should be notified BEFORE arriving to the appointment. Secondly, the pickup for the trailer itself was over an hour round trip drive from the original location that I selected. That is unacceptable. When you select a location it should be there or close to. Having to drive to random locations to get the equipment is ridiculous. This was not a good experience for my move and has turned me off from ever choosing to do this again.Jennifer P.
Everything was efficient and pleasant.Raymond B.
Service rep was kind and well prepared, Covid protocols in place and followed. Truck interior was wet, Rep stated it had been â€˜hosed out'. The dash and seats covered in hair and grime, floor with mud.James W.
Don is an Excellent Sr.Omar G.
Everything was perfectShelly G.
Very friendly and helpfulGeoffrey C.
All goodKEITH H.