No issues with truck or the location truck was at. However, I had spoken with a representative at the U-Haul lot on Highway 80 in Longview about needing a 15 foot truck the day before I rented. Got everything approved and ready to go, then I get a call from customer service the next day saying they rented out the truck I had reserved but they’d offer a 20 foot truck at a different location for the same price. I accept and go pick up the truck. I call and speak to another representative about the process for picking up the truck, and she was short and snappy with me. Charged me for the 20 foot truck when I was offered to only pay 15 foot price. Was asked how many miles I needed the truck for, I said 30-50, the representative put me down for 15. Customer service on U-Haul’s end needs some improvement.
Seth Howie
SecurCare Storage 0183
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Longview, TX 75604
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The approval process for a mobile pick up needs to be faster than 10 minutes
Tim TrumanLearn the actual sizes and recommendations for trailers vs. Car Dolly for when towing vehicles. I was denied a car Dolly for my Ford f150 I needed to tow and given a trailer instead. I advised that the trailer wouldn't be long enough for the truck but was I insisted that I had to use it. Long story short the truck hung off about 2ft or more from the back of the trailer with barely half of my rear tires on it. Next time listen to the customers that actually know what we are doing vs. Your everyday run of the mill customer. Thank you and have a great day.
NATHANIEL DUNHAMJust keep repeating the excellent service! It went so smooth!😀
Tracy DrakeThe trailer followed very well and all the lights worked as they should.
Kathleen Boucher