From beginning to end everything went very smoothly.Mark R.
Moving Truck Rental in Sterling, IL at Prescotts TV & Appliances
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Sterling, IL 61081
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
lack of AARP discount. No clear instructions on the use of the truck. I could not fill up when I returned because I couldn't get the cap off. No instructions on how to do that. So now I will have to pay extra. Unclear checkout directions. I was told to just drop the key in the box, but the message on my phone said to also drop in the contract. I did not do that because they already had my copy of the contract. All in all, it was very confusing.CAROL A.
They were closed when I returned truck.NORMITA T.
Always the best and helpfulMelody V.
We showed up 1 hour late for our reservation but I had already paid for the U-haul. My name was taken off the reservation. A courtesy call asking if we were still going to use the U-haul would have been nice especially since I had already paid for it.Alisha H.
Everything was great...Rick was super helpful Explained everything well...followed up with us Great guyMelody V.
Very helpful for a last minute rental. Thank You Liz and Dave Foosedavid F.
This move was one of the easiest moves that i have ever done -Carol S.
Let customers know there is a governor on the maximum speed the truck will go. I found out when I was trying to pass a semi. NOT the ideal situation. Otherwise, a comfortable ride with good gas mileage and easy handling.Myra O.
Fantastic customer service! When I picked up the truck at a different location, the odometer was off by 250 miles, and corporate and the pickup location said that the person and the dropoff location had to deal with it. And he did so well! He made sure that I did not get charged anything extra and was helpful and even (unnecessarily) apologetic for the company. He handled the entire dropoff for me, even though I couldn't get it to the location until after he closed for the day. I would highly recommend this location.Rachel B.
The lot, store, and dropbox were easy to find one we were there, but more pictures of the lot and the storefront on Google or the Uhaul website would be helpful.Rachel B.
Said it was $76 turned out to be over $90Michael S.
Everything was great. Only one little item I would mention is that the ratcheting mechanism was a little rusty and was a little touchy to work. It did not hinder my ability to properly secure the car to the tow dolly though, I just made sure I checked it with every stop.James A.
Very friendly staff. Truck was perfect and rental process was quick!Erik W.
Rick was excellent at Prescott's. The person at Brent's was very helpful scheduling the uhaulKathy Y.
Power steering hose broke 2 hours after renting truckBrian S.
Not make them check in themselves to a uhaul website that doesn't work.SIDONNA M.
The tow dolly right tail light did not work. I found this out after we loaded the truck and attached the car. We called roadside assistance and it took 6 hours to fix. It was wired wrong. Subsequently, we left the next day and while driving the right tail light fell off and landed in the road. We called roadside assistance and they fixed it. They said it was wired wrong again and put a new light in it. This took 2 hours to fix.alex B.
A spare tire would be nice to include on top of rental charge, structured that way would prevent theft of the tire. Also the tires were weathered on the trailer, I would look into replacement soon.brett B.
Cant think of much to improve. The staff at the rental place was pleasant and answered all my questions and the equipment worked well.Jerry L.
Make sure the rental unit is properly maintained and road worthy.Tim M.
all was greatGREGORY F S.
I had a hard time with the U Haul self check in app. I could not get the location part to find my location even after doing what the trouble shooting part said to do..So I just took some pictures of the mileage, truck cab and the back of the truck. Then put the keys into the lock box with a note explaining the situation. When I returned in the morning the person at the desk told me that the return was completed and gave me the final receipt.David A S.
The customer service was excellent! Everything explained very well! Very clean and well-maintained vehicleKim E.
I had to go 50 miles Away from my route to pick up the U-Haul which cost me a lot of moneyBen L.