I don't know the young gentleman's name I met with to rent my van, he was most gracious and professional. ThanksKABIRM K.
Moving Truck Rental in Sterling, VA at Preferred Transportation Inc
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Sterling, VA 20166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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This location was great.. but.. I was originally supposed to get a truck in Falls Church. When I got there, the lady working said I could not leave my car there while making my move, so I called customer service and explained the situation. The rep arranged another truck about 20 miles further away in Alexandria (and gave me extra mileage). When I got to the location in Alexandria, they would not let me leave my car there either. When I called customer service again she said no one would allow me to leave my car (which is stupid as I need to drive to the location to get the truck). So I told her to get me someplace closer to my home and she sent me to Sterling (and upgraded my truck). The Sterling location had a huge parking lot and said leaving my car there was no problem. They did not have any record of the upgrades that customer service had promised, so I had to call customer service again and they straighted it all out. So what should have been a quick thing turned out to take over 3 hours just to get the truck. It was a night mare. The people at the Sterling location were really nice and so were the customer service reps. The workers at the Falls Church and Alexandria place were not very nice. When I got the contract at Sterling, it said I had a full tank of gas, but the truck was only 3/4 full. I told them and they made a note of it. When I returned the truck, I filled to just over 3/4. When I got my bill, Uhaul tried to charge me for the 1/4 extra gas. I called customer service again and she removed that charge. It was not a fun day for something that should have just been a simple pick up.JOSPEHMICHAEL P.
Super organized and clean environment. Everyone is so friendly and genuinely want to make sure I walk out! Best uhaul location ever!ABREEA R.
There was no one in the office. Someone from another office had to tell us where to put trailer. I had trouble disconnecting with no one to help me. Then the trailer needed chicks to keep it from rolling into parking lot. Same person from other office helped me find rocks and device to chock wheels. Not a good drop off experience.Steven M.
Very easy. Park truck near other Uhaul trucks and drop keys in mailbox very near by.Patricia C.