Didn't have the dolly I reserved then gave us the wrong uhaul. I was then charged $3,500 for uhaul I didn't use. Was told this charge would be taken care of after being on hold for two hours. Called back and of course, this charge was not taken care of. I was then told Rodney, the regional manager, would contact me in 72 hours after he investigated the charges. He didn't. After calling three times and leaving messages, Rodney called me back and took care of the charges. Nightmare of an experience. Stay away from this location.Jaden R.
Moving Truck Rental in Thomasville, GA at Cheaper and Better in Thomasville
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Thomasville, GA 31792
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Trying to resolve a questionable charge but can get no response. Someone named Rodney at 229-883-1854 left a message last Monday to call him. It has been impossible to reach him and I have left several messages with various personnel to have him return my calls, still no response.Wiley G.
I like the people who I deal with but this is the third time that I've turned a truck in and been overcharged because the truck was checked in hours after I left. So, I was charged for several extra days. Over $100 dollars in overcharges. Because it's happened at different locations, this is a corporate problem, not a local issue.Jacqueline K.
Pay better attention to the customer's reservationMichael S.
Making sure your dealers don't over charge customersJohn K.
Almost missed sign not very visible.Anthony P.
The service was good, but I had to travel over 50 miles to pick up and take home to load.Anna Y.
Uhaul first sent me to a location that was shut down. 1026 W JacksonAriel M.
She was very nice and helpfulArne H.
Michelle went above and beyond in order to correct U-Haul mistakes from the beginning of this process.Donnie P.
Drop off area was great. Nice clean parking lot. Key drop box is easy to find.Harvey W.
Be aware of liars.Alfreda L.
The woman at this store was very unhelpful. My reservation kept changing, she said it was because of uhaul, but no one ever called me. They had me running all over town try to find a truck in my size that i ordered.Jasmine R.