Do not change the return location before asking customer's preference.
Liyuan Chang
Norman Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thornhill, ON L3T3Y7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The branch rep came in super late, almost 30min after our arrival at the branch while it had to be open at least 1h before then (per the business hours). Then, I was provided with the wrong dolly size (big one while i ordered small). And then the truck had the wrong fuel level in the contract which the guy checked and confirmed that he was going to update the contract but he didn’t. When we returned the truck today I was charged a lot more for the fuel. He was also super rude and insulting without any proper regard to customer service. Note that I’ve also called customer service and provided these feedbacks.
Mohsen ZadehI was upset to learn about the $20 after hours charge. The staff failed to warn me and this was something I totally did not expect since other locations I used in the past did not apply this charge. The truck was also dirty inside.
Dmytro VaizerAdam was great! He was quick, attentive, helpful and even called me back when he saw the missed call! Great customer service! 5*
CHANTAL CLARKEGreat location, They might be the best U-Haul location I have encountered yet!
Steven Jay