Very poor reservation system. Made reservation online. It was cancelled after I received a call from another location informing m Palmer location did not have the equipment for my reservation. When I called the location in Palmer, they did indeed have the equipment and they made the reservation for me. When I arrived on the pick up day, the reservation they made for me was again cancelled but yet they had 3 trucks the size I needed. Also, I rented the truck for 24 hour period. I returned it within the 24 hours and was charged an additional $20.00 for late return which was not late. I will be disputed that extra charge. The location person in Palmer was excellent customer service. Automated reservation system and billing was VERY POOR.
Catherine Lamica
Davis Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palmer, MA 01069
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 1.5 Average Customer Rating
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