I asked if the truck had been sanitized before we assumed it. I was assured it had been. Im glad I brought Clorox wipes with me as the truck was filthy. Trash in the floorboard and dirty inside. The back of the truck was also filthy. My husband had to ask the clerk for a broom to sweep it out of dirt, rocks and sand. It was funny seeing the sign inside saying if the truck wasn't clean on return, there'd be a $25 charge. Does my husband get that money? The center console was broken as was a light inside the back of the truck. We're lucky to even get this truck as the original spot at 17000 bear valley rd. had called us 2 hours earlier, 30 minutes before our pick up time, to say they didn't have our truck returned yet. They also couldn't help us to secure another truck, we'd have to do that ourselves by canning the 800 number. We came from out of town, hotel reservations, expenses, etc., and Sammy said to talk to customer service about compensation for the inconvenience. After 10 minutes on hold I finally speak to Tamika. She helped us get the new truck but side from the apology there was no compensation. I practically had to beg for crediting of the 10 miles difference which we had to make to get this new truck. I hope to not need Uhaul in the future. There were circumstances beyond their control, but I had made reservations days before and their customer service was subpar.Michael R.
Moving Truck Rental in Victorville, CA at Curt's Pharmacy
(U-Haul Neighborhood Dealer)
Victorville, CA 92395
Services at this Location:
- Mon-Fri: 9:30 am - 6 pm
- Sat: 10 am - 3 pm
- Sun: Closed
Special Operating Hours
- 5/19/2021 - 6/16/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Victorville, CA 92395
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Simple process thanksKRISTINA RENEE B.
Didn't get help reallyHanifah K.
The guy that helped me displayed great customer service.Chadaya H.
I have no complaintsLydia S.
The 26 foot truck we ordered at the Loraine office was not there. We were told to go to the Curt''s Pharmacy about a block away. We were told that we could pick up the truck there at 7:30am but when we arrived the sign stated they did not open untill 9:30 Am. We were told that it would be one of the newer ones because we would take it across country. It was a 2008 model and we took it home to load it up. The following Saturday we returned to the Loraine office to get the trailer we ordered. The wiring had to be fixed before we could leave. After 3 hours we were able to leave. That evening when discovered the head lights were so out of adjustment we could not drive at night. Along the way when when we were driving and had to drive in the rain the wipers would not keep up with the rain. Overall the truck did the Job.DOROTHY S.
Agents were professional and friendly, however the truck had minimal problems., Very slow and choky!!!twila W.
Very friendly and made return easy and pleasant.Mia W.
These last two UHaul rentals for these two weeks went very well. The trucks were in excellent condition and drove well. The check out was quick and all people working to check out and receive the truck were very cooperative. I appreciate the service.David M.
Very fast and friendly, each time I need a rental. Manuel has me in & out in no time, will continue to rent out from here every time. Very happy customer.TOKUNBO O.
Had a pleasant experience & would rent from here again. Have a nice and pleasant staff.TOKUNBO O.