There was a low tire light on the dashboard and a message to "Service Tire Monitor System'. When I chatted with the help desk they asked if the tires were flat or looked low. I am not a tire expert. They were not flat and how would i know if they were low? Was told to take to gas station or Uhaul service center to have checked. There were no Uhaul service centers opened and no gas station that would check my tires. So i drove the truck unsure that the tires were safe . I lost an hour of time. Therefore I was unable to accomplish what I needed to do because my help had to return to duty. When I returned the truck I was told that they were aware of the issue and the support chat should have read the notes. Apparently a tire was changed on the truck and whomever did it could not clear the symbol. The driver''s seat is torn and the truck drove like it had no shocks. Worst truck rental I ever had with Uhaul and I have been renting uHauls for over 30 years. The location itself was easy to work with. Just do not pick up before hours, if I had the time I would have waited till they were open so I could have voiced my concern and been reassured that the tires were okay.
REnee K
Antonios Lock & Safe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23452
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Customer Reviews
- 4.0 Average Customer Rating
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Very easy process and great customer service.
Ramon RI received the vehicle at 138758. I went to the gas station and refilled the vehicle a little past this mark. There should be no fuel charge for the 20 miles that I drove and after putting in gas. A little over 3 gallons! Please review and reply?
Makeba DNo comment - everything went well
Charles BEmployee not organized. Long wait times.
Cheri F