Absolutely horrible experience! Original drop off location was closed when I arrived at 3pm when store hours are open until 430. I called 1-800-UHAUL and spent over an hour trying to get the drop off location changed. I could not drop the rental off the day I wanted too because nobody could figure out who could change my reservation/return. I had to change my entire plans and that ruined my weekend. The next day, my wife was on the phone with uhaul for over 45 mins to get a new drop off location because once again, the original drop off location was closed, when the were suppose to be open. After talking to several different representatives they relocated my drop off location to a dealer over an hour a way. UHAUL informed us that there was nobody in our immediate area that could accept our return. Once again my wife calls uhaul back. This time they find a location 17 minutes from our original drop off location. Finally got to return the car trailer. Oh, the trailer brakes didn't work on the car trailer either. What a terrible experience and a waste of my weekend!!Jensen M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Waldorf, MD 20601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Good customer serviceangel L.
I paid for 2 dozen furniture pads but none were in the truck when I picked it up. I had unattended virtual pickup because I needed the truck before they were open at 9:00 so I could not remind them or ask for them.Emily W.
The motorcycle trailer vs utility trailer thing was annoying to figure out. Just charge the same amount for either and let me pick from the two vs one way/in town/round trip modifiers. Overall the experience was good and the service at pickup left me with nothing to worry about except transporting the bike.Daniel A.